Edited January 27, 2020
Fees and Payment
KnowHow is free for organizations with 5 or less users. A KnowHow Premium subscription is required for organizations with more than 5 users, which costs $10/user/month. All payment is handled by Stripe. Payment is renewed automatically after 30 days, unless manually cancelled at least one day in advance of renewal. You can cancel your KnowHow Premium subscription at any time, at which point you’ll continue to receive the KnowHow Premium services you’ve paid for until the end of the month, at which point your account will downgrade to KnowHow Free. We reserve the right to change our fee structure at any time for any reason, but, whenever possible, we will give you at least one month’s advance notice for such change.
Implementation, Customer Support and Travel
KnowHow is designed for self-service, meaning that you are not guaranteed support from our team unless we have agreed to offer it or you have paid for it. The system provides guided tutorial pop ups and FAQs. In the event that we have agreed to provide hands-on support, generally for an additional charge, note that travel expenses will be reimbursed by the Company to KnowHow.
You agree to be bound by certain rules that are important for the proper use of our system and our services. Failure to comply with these rules, whether listed below, in a contract, or in postings at various places on the system, may result in termination of your service. Some of our rules are: do not tell others your password, do not let your account be used by anyone other than yourself. Do not try to use the same login for more than one person, every user account is only for one person. Don’t use our system to commit a crime, or to plan, encourage or help others commit a crime, including crimes related to computers. Also, don’t hack our system.
Access and Services
If you break our rules or act in a manner that we deem to be harmful to our company, we reserve the right to modify, suspend or terminate access to the service on our system at any time for any reason without notice or refund. We also have the right to require you to change your login identification code or password should we think that your security is threatened. We also reserve the right to delete all program and data files associated with your account and/or other information you have on our system should you fail to comply with our system rules, or fail to pay for our services at the terms agreed upon.
Any content that you create on our system is your property, we don’t own it, and we don’t create a copy for use or sale without your permission. Our system presents content in a unique way, thus it is not possible to directly export your content to another system, though you can export a copy of your content to PDFdocuments, which you can save or print. If you cancel your subscription, fail to renew or miss a payment, we have the right to delete your content from the system. We will always communicate any renewal or billing concerns with the account administrator.
Your use of our system affords you access to many of the features of our system. We own the intellectual property rights to any and all components of our system, including but not limited to the computer software, the related documentation, the end-user interfaces, design, the name of our system, the individual features, and the collective system architecture. You cannot reproduce anything that is our property. In addition, you may not copy, modify, adapt, reproduce, translate, distribute, reverse engineer, decompile, hack, dissemble any aspect of our system. A reminder that we do not own your content, we own the system that enables you to create your content and holds and presents your content and derivative data. You own the data that you enter into the system, we own the derivative data that is produced through the use of the system. Displaying this derivative data to you is part of our service offering.
Limitation of Liability
You must bear the risk of any liability related to your use of our system, this includes any actions taken by anyone that you allow to access, reference or interact with your content on our system. Your use of our online system is done so entirely at your sole risk. We will not be responsible to you or any third parties for any direct or indirect, consequential, special or punitive damages or losses you may incur in connection with our system, your use thereof or any of the data or other materials transmitted through or residing on our system, regardless of the type of claim or the nature of the cause of action, even if we have advised of the possibility of such damage or loss. Similarly, if anyone using your content, whether current or outdated, experiences injury or damage, or injures or damages a third party, we are not responsible.
You will defend us and indemnify (absolve us of any wrongdoing) and hold us harmless from and against any and all claims, proceedings, damages, injuries, losses, costs and expenses (including reasonable attorney’s fees), relating to any acts by you or materials, content or information created or transmitted by you or someone you invited to your online community in connection with our system, leading wholly or partially to claims against us or our system by other subscribers or third parties, regardless of the type of claim or the nature of the cause of action.
Disclaimers of Warranty
Our system is provided to you ‘as is’ and we make no warranties, express or implied as to the merchantability, fitness for a particular use or purpose, title, non-infringement or any other warranty, condition, guarantee, or representation, whether oral, in writing or in electronic form, including but not limited to the accuracy or completeness of any information contained therein or provided by the service.
Choice of Law
By signing this document you agree that this Agreement shall for all purposes be governed by and construed in accordance with the laws of the Province of Alberta, Canada, and that any action arising out of this Agreement shall be litigated and enforced under the laws of the Province of Alberta, Canada. In addition, you agree to submit to the jurisdiction of the courts of the Province of Alberta, and that any legal action pursued by you shall be within the exclusive jurisdiction of the courts of the Province of Alberta, Canada.
This Agreement represents the entire understanding between you and us and supersedes any prior statements or representations. If you agree to be bound by the terms of this agreement, please sign below.