new article
•29 November, 2023
How Restoration Workers Rebuild More Than Just Homes and Businesses
In property restoration, every day brings a new challenge. For those in the industry, a call for a loss is just another routine task, but for the client on the other end of the phone, it is potentially one of their worst days. Marissa Hofstetter, Vice President of Restoration 1 East Baton Rouge, knows this better than anyone and ensures that her team does too. In a recent episode of “The Restoration Playbook Podcast”, she and her estimator, Johnathan Dew, shed light on what truly drives their co
All Articles
topics
AllFive Star RestorerHiringLeadershipOnboardingOperationsPartnershipsProduct UpdateRetentionSalesWhy Workers QuitHow Restoration Workers Rebuild More Than Just Homes and Businesses
In property restoration, every day brings a new challenge. For those in the industry, a call for a loss is just another routine task, but for the client on the other end of the phone, it is potentially one of their worst days. Marissa Hofstetter, Vice President of Restoration 1 East Baton Rouge, knows this better than anyone and ensures that her team does too. In a recent episode of “The Restoration Playbook Podcast”, she and her estimator, Johnathan Dew, shed light on what truly drives their co
How To Master Fire and Smoke Damage Restoration (Top 6 Restoration Process Templates)
Fire damage restoration is a challenging and vital process when a home or business has been damaged by a fire. It's a field where precision, expertise, and timely response are essential. In this comprehensive guide, we highlight the nuances of the fire restoration process, from initial fire mitigation to the intricate aspects of smoke damage restoration. Our templates, designed for fire restoration professionals, ensure that every task is approached with the highest standards of efficiency and e
Mastering Communication in Disaster Restoration with Spencer Hicks
There's an old saying: if you can get everybody to row in the same way, with the same strength, in the same direction, you can dominate any industry at any time in any economy. For those in the thick of it, like the hardworking teams tackling disaster restoration, being on the same page isn't just helpful—it's vital for success.
Spencer Hicks’ team at Core by KHI Restoration stands as a testament to this. We recently had the pleasure of having Spencer as a guest on “The Restoration Playbook Pod
How Investing in the Whole Worker Boosts Your Bottom Line
The restoration industry has never respected personal boundaries. With the hectic schedules of on-call hours and 12-hour days, forward-thinking leaders are recognizing this and instead are asking the question: “If working for my company is going to bring some chaos at home, could it also bring some benefits? How can I advance my staff’s whole lives, not just their careers?” This radical way of thinking acknowledges that employees are not just cogs in a machine, but complex individuals with uniqu
Do Learning Management Systems Work for Generation Z Workers?
As organizations seek to modernize their learning and development strategies, many consider investing in a Learning Management System (LMS) to provide training and support to their Generation Z workforce (workers under 25 years old). However, as we'll explore in this article, there are several factors to consider before deciding whether or not to invest in adopting an LMS or expanding investment in an existing LMS system.
LMS systems date as far back as the 1960s and 1970s with initial computer
Cultivating a Winning Team Culture: The Keys to Attracting and Retaining Top Talent
The new generation of workers seeks a workplace environment and culture that goes beyond superficial perks like pizza parties and happy hours. They crave something more meaningful, a place where their individual passions, quirks, and "weirdness" can thrive, and this requires a coordinated and thoughtful approach from the top down.
In our new book, "Winning with Workers," we explore the eight proven principles that successful disaster restoration companies use to win with their workforces and bu
