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•14 January, 2025
A Tale of Two Teams: Why Culture Is The Backbone of Restoration Companies
Picture this: Two restoration companies both facing the same challenge: a storm has wreaked havoc in their community, and urgent calls are pouring in for emergency repairs. Each company has the tools, talent, and experience to tackle the workload. However, only one emerges from the wreckage with its team intact, morale high, and clients raving.
What sets them apart?
[Hint: The answer is detailed in chapter 5 of our new book, Building Leaders, where industry pros like Andy Amrhein, Marcie Richa
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Picture this: Two restoration companies both facing the same challenge: a storm has wreaked havoc in their community, and urgent calls are pouring in for emergency repairs. Each company has the tools, talent, and experience to tackle the workload. However, only one emerges from the wreckage with its team intact, morale high, and clients raving.
What sets them apart?
[Hint: The answer is detailed in chapter 5 of our new book, Building Leaders, where industry pros like Andy Amrhein, Marcie Richa
KnowHow and Safety Express Announce Strategic Partnership to Enhance Knowledge Sharing for Restoration Professionals with AI
[Calgary, January 8th] – KnowHow, the leading AI knowledge platform for restoration professionals, is proud to announce a groundbreaking partnership with Safety Express, a trusted solutions provider supplying quality products and services to Canada’s restoration, abatement, and cleaning contractors. This collaboration combines the strengths of two industry leaders to deliver unmatched value, equipping customers with cutting-edge resources and expertise.
Safety Express has long been recognized f
The Restoration Leader’s Culture Audit: Is Your Team Built to Thrive?
Merriam-Webster dictionary defines culture as “the characteristic features of everyday existence (or a way of life) shared by people in a [particular] place or time.”
Put differently: Culture is a living thing.
And like any other living thing, it needs careful maintenance and eternal vigilance to flourish and thrive. In the world of property restoration, great culture can be the difference between high team morale and retention and low employee motivation and—by extension—turnover.
But with
The Ultimate Solution to Information Overload: Magic Docs
We’ve all been there: knee-deep in a mountain of paperwork, desperately searching for that one golden nugget of information to help us complete a task. Maybe it's buried in an operator’s manual you’ve never read. Or it’s hidden in a massive PDF that you have to scroll through for what feels like an eternity. And, of course, you can't find it, or you’re waiting for your manager to get back to you. It's frustrating, right?
Now, imagine something different: Instead of flipping through endless page
Building Strong Teams: What Great Restoration Leaders Do Differently to Communicate Their Vision
Picture a symphony orchestra. Every musician, from the bold brass to the steady strings, knows exactly how their part fits into the grand performance. The conductor may lead, but it’s the shared understanding of the vision—the piece they’re playing—that makes the music great. Without that alignment, even the most talented group can sound chaotic.
Restoration teams also work the same way. Success hinges on more than just assembling skilled individuals; it’s about creating harmony through clear c
The Self-Aware Restoration Leader: How to Show Up For Your Team
Self-awareness doesn’t always get the spotlight it deserves, yet it’s one of the hidden drivers of great leadership in the property restoration industry. Think of it like the framework of a building—often unnoticed but crucial to everything else. Restoration leaders who develop self-awareness don’t just manage daily fires; they strengthen their teams and achieve better outcomes.
Leaders like Holly Murry of FRSTeam and Jim Kowalski of Kowalski Construction, featured in our latest book, Building
