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How Restoration Workers Rebuild More Than Just Homes and Businesses
In property restoration, every day brings a new challenge. For those in the industry, a call for a loss is just another routine task, but for the client on the other end of the phone, it is potentially one of their worst days. Marissa Hofstetter, Vice President of Restoration 1 East Baton Rouge, knows this better than anyone and ensures that her team does too. In a recent episode of “The Restoration Playbook Podcast”, she and her estimator, Johnathan Dew, shed light on what truly drives their co
How To Master Fire and Smoke Damage Restoration (Top 6 Restoration Process Templates)
Fire damage restoration is a challenging and vital process when a home or business has been damaged by a fire. It's a field where precision, expertise, and timely response are essential. In this comprehensive guide, we highlight the nuances of the fire restoration process, from initial fire mitigation to the intricate aspects of smoke damage restoration. Our templates, designed for fire restoration professionals, ensure that every task is approached with the highest standards of efficiency and e
Mastering Communication in Disaster Restoration with Spencer Hicks
There's an old saying: if you can get everybody to row in the same way, with the same strength, in the same direction, you can dominate any industry at any time in any economy. For those in the thick of it, like the hardworking teams tackling disaster restoration, being on the same page isn't just helpful—it's vital for success.
Spencer Hicks’ team at Core by KHI Restoration stands as a testament to this. We recently had the pleasure of having Spencer as a guest on “The Restoration Playbook Pod
How Investing in the Whole Worker Boosts Your Bottom Line
The restoration industry has never respected personal boundaries. With the hectic schedules of on-call hours and 12-hour days, forward-thinking leaders are recognizing this and instead are asking the question: “If working for my company is going to bring some chaos at home, could it also bring some benefits? How can I advance my staff’s whole lives, not just their careers?” This radical way of thinking acknowledges that employees are not just cogs in a machine, but complex individuals with uniqu
Do Learning Management Systems Work for Generation Z Workers?
As organizations seek to modernize their learning and development strategies, many consider investing in a Learning Management System (LMS) to provide training and support to their Generation Z workforce (workers under 25 years old). However, as we'll explore in this article, there are several factors to consider before deciding whether or not to invest in adopting an LMS or expanding investment in an existing LMS system.
LMS systems date as far back as the 1960s and 1970s with initial computer
Cultivating a Winning Team Culture: The Keys to Attracting and Retaining Top Talent
The new generation of workers seeks a workplace environment and culture that goes beyond superficial perks like pizza parties and happy hours. They crave something more meaningful, a place where their individual passions, quirks, and "weirdness" can thrive, and this requires a coordinated and thoughtful approach from the top down.
In our new book, "Winning with Workers," we explore the eight proven principles that successful disaster restoration companies use to win with their workforces and bu
Investing in People: BluSky's Approach to Employee Success and Retention
Today’s workers are not simply looking for a salary. They’re looking for meaning, purpose, and to grow and advance their careers. For this reason, winning restoration companies don’t just hire employees. They invest in them.
One of the best examples of this is BluSky Restoration Contractors. Chuck Lane is the Vice President of Learning and Development at BluSky, and in our latest episode of "The Restoration Playbook Podcast" he unpacked BluSky's innovative approaches to education, training, and
Winning with Workers: The Eight Proven Principles Today's Leaders Use to Attract & Retain the Best Talent
KnowHow, a software company for training and equipping workers in the restoration industry, announced the release of its newest book, "Winning With Workers: The Eight Proven Principles Today’s Leaders Use to Attract & Retain the Best Talent.” Pulling on hundreds of hours of research and insights from the restoration industry’s most influential leaders, Winning with Workers outlines a clear framework any restoration company looking to attract and retain top talent can adopt.
"We've witnessed fir
Building Stronger Operations in Clicks: Introducing KnowHow Premium
KnowHow, a pioneering force in the restoration industry, proudly introduced KnowHow Premium at The Collective 2023 this week, a new suite of features designed to elevate the capabilities of workforces across North America from leadership through frontline staff. In an environment where streamlined processes and craftsmanship are pillars of success, KnowHow Premium was designed to give management more horsepower, revolutionizing the way their teams operate, train, and scale.
Every restorer know
How to Succeed in Hurricane Restoration: Royal Plus' Winning Approach
When it comes to disaster restoration, some losses are in a league of their own. Hurricanes can tear the roofs off of homes in minutes, and the following floods can wash away entire city blocks and flip residents' realities upside down in an instant. These are monumental challenges, and due to this, many restoration companies see the potential for profit in large-scale losses and want to jump right into it.
The reality is that only those who practice year-long preparation and have adequate trai
A New Era for Restoration: Lightspeed Restoration Supercharges its Franchise Network with KnowHow
The restoration industry requires precision and expertise, and Lightspeed Restoration - Home Franchise Concepts' newest brand - is primed to set a new standard of franchisee support across its network. In collaboration with KnowHow, an innovative mobile-first application, Lightspeed is focused on empowering its franchises with the in-depth knowledge needed to provide exceptional service delivery in water damage, structural fire, and storm damage mitigation - disasters that leave people in urgent
DKI Canada Partners with KnowHow to Enhance Customer and Employee Experience
DKI Canada, a national leader in sustainable property restoration services, has chosen KnowHow to improve onboarding, in-field support, and training programs for Members across the country. Boasting the largest group of certified and trained 24/7 emergency response technicians in Canada, DKI Canada aims to maintain its high standards of quality, integrity, and exceptional customer service by utilizing KnowHow as a centralized resource for their company playbook.
"Finding the right employees is
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