Last Updated at November 29, 2022
A Note About Children. You must be at least 18 years old to use the KnowHow Website, App, and/or Service. We do not intentionally gather Personal Information (defined in Collection of Information below) from visitors who are under the age of 13. If a child under 13 submits Personal Information to KnowHow and we learn that the Personal Information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Information from a child under 13, please contact us at email@example.com
Personal Information about our Customers’ End Users. We may process Personal Information about our customers’ end users, such as their name, phone number, address, and payment information in connection with transactions processed or data stored by our customers through our Service. We process this information as a service provider, or data processor, on our customers’ behalf, in accordance with our agreements with our customers. End users should contact our customers with any questions or requests to exercise their privacy rights.
What we Collect. Set out below are the ways in which we may collect Personal Information:
Use of Personal Information. KnowHow uses the Personal Information described above to:
THIRD PARTY RELATED-TERMS
COOKIES & OTHER AUTOMATIC DATA COLLECTION AND TRACKING METHODS
DISCLOSURE OF PERSONAL INFORMATION WITH THIRD PARTIES
Service Providers and Business Partners. We may from time to time employ third parties to perform tasks for us and we may need to share Personal Information (including account information) with them to perform those tasks. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary for them to perform the relevant tasks for us. The third parties we currently engage include third-party companies and individuals employed or contracted by us to provide certain capabilities within the Services and for certain general business functions, including the provision of database management, payment processing, and customer relationship management tools.
Third Party App Providers. Through the KnowHow Marketplace certain Personal Information may be shared by us with Third Party App Providers.
Payment Processors. When you provide credit card or other payment information to pay for KnowHow subscriptions, your credit card and financial information is processed by a third-party subscription management provider. KnowHow does not store and does not have access to detailed credit card information.
As Required by Law. We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. Further, we may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to:
OTHER RIGHTS AND RESPONSIBILITIES
Access & Accuracy. You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information although, in certain limited circumstances, we may not be able to make all relevant information available to you such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner. We will make every reasonable effort to keep your Personal Information accurate and up-to-date, and we will provide you with mechanisms to update, correct, delete, or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.
Contact Us. If you would like to access your information or would otherwise like to exercise any of your rights in respect of your Personal Information (whether as set out above or otherwise), if you have any questions, comments, or suggestions, or if you find any errors in our information about you, please contact us at: firstname.lastname@example.org