Terms of Use

Welcome to KnowHow!

We’re the team behind the website located at https://tryknowhow.com/ (the “website”) and any related or associated subdomains and the KnowHow mobile application available on various platforms (the “app”). Both the website and the app are owned by KnowHow. KnowHow is owned and operated by Manifest Labs Inc. (referred to as “KnowHow”, “we”, “us”, or “our”).

KnowHow is a cloud-based software application designed to empower organizations of all sizes. KnowHow is built to streamline your operations, improve communication, and ultimately enhance workforce success.

KnowHow offers a web application and a mobile app, ensuring you and your team have the information and tools they need at their fingertips, whether in the office, on the job site, or anywhere with an internet connection.

With KnowHow, you gain access to a suite of features that allow you to:

• Build, maintain, translate and share Standard Operating Procedures, processes and workflows
• Streamline staff onboarding for all roles
• Build confident workforces by providing instant 'on-demand' guidance to staff
• Increase efficiency and consistency in service delivery
• Free up management capacity by enabling delegation and operational hand-offs
• Make complex reference documents quick and conversational
• Meet compliance requirements
• Reduce equipment damage and downtime through 'tap' and 'scan' access to equipment how-to
• Untangle cumbersome and fragmented service delivery by providing easy-to-follow checklists

These terms of use (referred to as “terms”) are important. They govern your use of our website, app and associated services (collectively may be referred to as “services”). By using them, you’re agreeing to be bound by these terms. So, please take a moment to read them carefully. If you don’t agree with any part, please don’t use the website, app or any associated services.

To use our website and app, you must be at least eighteen (18) years old. By accessing and using them, you are confirming that you meet this requirement and that you accept these terms. These terms are a legally binding agreement between you and Manifest Labs Inc. doing business as KnowHow, governed by Canadian law.

Before you can use the services, we may require your affirmative consent to these terms. This means that you must agree to these terms before we enable you to use our platform, app, or services.

Throughout these terms, “KnowHow,” “we,” “us,” and “our” refer to Manifest Labs Inc., located at Suite 2400, 525 8 Ave SW, Calgary AB, Canada, T2P 1G1. The terms “you” or “your” refer to you, the user. If you don’t agree to these terms, you shouldn’t access or use our website, app, or services.

Please take note of Section 19 in these terms, which outlines how disputes between you and us are resolved. This section includes an arbitration agreement, which generally requires disputes to be settled through binding arbitration, with limited exceptions. If you do not opt out of the arbitration agreement: i) You will only be able to pursue claims against us on an individual basis, not as part of a class or representative action; ii) You are forfeiting your right to seek relief in a court of law and to have a jury trial for your claims.

Any dispute or claim related to your use of the website, the app or associated services will be governed by the laws of the Province of Alberta, Canada, without considering any principles that apply the laws of other jurisdictions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this agreement. By accepting these terms, you agree to the exclusive jurisdiction of the provincial and federal courts in the Province of Alberta for any dispute or claim arising from or related to these terms.

If you're accepting these terms on behalf of a corporation or other entity, you confirm that you have the necessary authority to enter into these terms on behalf of that entity and to bind it to these terms.

Please be aware that these terms may change at any time, solely at KnowHow's discretion. You can access the current version of these terms by visiting the "Terms of Use" link on the website. When significant changes occur, we'll notify you via email and/or in-app notifications. We'll also update the "Last Updated" date at the top of the terms. Non-material changes, like clarifications, and new terms for features or services become effective when posted.

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Material changes to the terms will be effective immediately for new users and, for existing users, either thirty (30) days after notice is provided or upon your acceptance of the updated terms, whichever comes first. KnowHow may require your consent to update terms before allowing further use of the website, app or services. If you disagree with any changes or these terms, please discontinue your use of the website, app or associated services. Otherwise, continued use will imply acceptance of these terms. Please remember to check the website regularly for the most up-to-date terms. 

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1. THE SERVICES.

a) The Services. Within the services, KnowHow provides users with access to step-by-step guidance, instructions, how-tos, and processes across multiple devices. The underlying hardware, software, network storage, and related technology necessary to run the services are provided by KnowHow and its third-party vendors and hosting partners.

b) Your Privacy. At KnowHow, safeguarding our users' privacy is of utmost importance. For detailed information on how we handle your personally identifiable information, please review our Privacy Policy available at: https://tryknowhow.com/privacy.html. By using the website, the app, or associated services, you are giving your explicit consent to collection and processing of your personal information and other data as described in our Privacy Policy. If you have any questions or concerns regarding the processing of your personal information, please contact us at support@tryknowhow.com.

c) Additional Terms. Your use of the website, app or associated services may be subject to additional terms, policies, rules, product documentation, published materials, or guidelines that may be posted on or linked from the website, the app or associated services, and are collectively referred to as the "Additional Terms." These Additional Terms may be incorporated by reference into these terms and may be amended by KnowHow from time to time. In case of any inconsistency between the Additional Terms and these terms, the Additional Terms shall prevail.

d) Account Registration. To access certain features of the website, app or associated services, you must provide your full legal name, a valid email address, and any other information requested during the signup process. You agree to maintain accurate and up-to-date information about yourself. If you choose to register through social networking services ("SNSs") or other platforms, any personal information provided will be used and stored in accordance with KnowHow’s Privacy Policy.

e) Account Ownership. If you register for the website, app or associated services on behalf of a business organization, that organization will become the legal and beneficial owner of the account. Regardless of whether you register as an individual or on behalf of an organization, the billing contact person will be designated as the default account owner (referred to as the “Account Owner”). The Account Owner will possess specific rights within the account, including the ability to cancel the account during the term of the agreement, manage user access, and appoint administrators. However, it's essential to understand that the term "Account Owner" does not imply ownership rights or any other property interest in the account, even if you are designated as such. All rights to the account are and shall remain owned by KnowHow. While the Account Owner can appoint a new Account Owner if necessary, in the event of a dispute over account access, KnowHow reserves the right to request documentation to confirm ownership. Such documentation may include a scanned copy of your business license, government-issued photo ID, or other relevant information as determined by KnowHow.

KnowHow retains the sole discretion to determine the rightful Account Owner and may transfer account ownership accordingly. If there is uncertainty regarding the rightful Account Owner, KnowHow reserves the right to temporarily disable the account until the dispute is resolved between the parties involved.

f) Third-Party Accounts. If you access the services through social networking services (SNSs), you may link your account with third-party accounts. By allowing KnowHow to access your third-party account, you confirm your entitlement to disclose login information and grant access. KnowHow may access, make available, and store any content provided to and stored in your third-party account ("SNS Content"). This content will be available through your account on the website, the app or the services. Please note that your relationship with third-party service providers associated with your third-party accounts is governed solely by your agreements with them and KnowHow disclaims any liability for personally identifiable information provided to it by such third-party service providers. You are solely responsible for any costs and charges associated with your use of any third-party accounts, not KnowHow. While KnowHow facilitates the integration of these third-party accounts for your convenience, their inclusion does not imply our endorsement or recommendation of them. Any transactions or interactions you engage in with third parties while using the website, the app or the services are solely between you and the respective third party. KnowHow does not actively review any SNS Content for accuracy, legality, or non-infringement. As such, we cannot be held responsible for any SNS Content posted on the website, app or through associated services. 

 

2. FEES, PAYMENTS, REFUNDS, UPGRADING, AND DOWNGRADING.  

a) Fee Information. You can find the current fees for registered Users in your account's billing section under “Settings”. Occasionally, we provide a free trial of the services, allowing access for a duration decided by KnowHow. A valid credit card is necessary for paying accounts. If you don't cancel a recurring (e.g., monthly, quarterly, or annual) paid account before the trial period concludes, billing begins on the day following the trial. Canceling before the trial period ends stops services access without charges. Please be informed that KnowHow may utilize third-party payment service providers, such as Stripe (https://stripe.com/), for the collection of payments. This means that when making payments for subscriptions or services, transactions may be processed through these trusted third-party platforms to ensure efficient and secure payment processing. KnowHow may also utilize alternative payment methods such as ACH transfers or checks as deemed necessary.

b) Automatic Renewal. Your subscription will automatically renew unless terminated per Section 17 below. Following your initial subscription period and subsequent ones, your subscription will auto-renew on the first day after the period ends (each a “Renewal Commencement Date”) for an additional equivalent period, at KnowHow’s then-current subscription price. You acknowledge that your account will be subject to automatic renewal unless: (i) for monthly subscriptions, you cancel before the Renewal Commencement Date, and (ii) for quarterly or annual subscriptions, you cancel at least thirty (30) days prior to the Renewal Commencement Date (or, if notified by KnowHow of automatic renewal, within thirty (30) days of the notice), by contacting a KnowHow representative or adjusting seats in the Billing Section. The automatic renewal terms may vary depending on your location. The following terms apply in general, but we strive to comply with all applicable regional automatic renewal notice requirements. In the event of a conflict between these terms and the laws applicable to you, the laws applicable to your region will prevail.

c) Billing, Changes to Service Tiers & Cancellations.  The services are billed monthly, quarterly, or annually in advance, with fees considered non-refundable. We do not provide refunds or credits for partial months of services, upgrades, downgrades, or unused months with an active account. To ensure fairness, no exceptions will be made. All fees exclude taxes, levies, or duties imposed by taxing authorities, for which you are responsible. Please be advised that in instances where User opts to make payments via checks, any associated fees arising from postage or bank transactions shall be the sole responsibility of the User. Such fees will not be deducted from or transferred to KnowHow under any circumstances. When upgrading your account, a prorated charge will be immediately processed using your provided payment method. Downgrading your account will adjust billing at the end of your agreed-upon term, typically a twelve-month period. Please note that downgrading may result in loss of User Content, features, or account capacity, for which KnowHow assumes no liability.

If you choose to cancel the services before the conclusion of your current billing cycle, your account will remain active until the end of the cycle. At the end of this cycle, the cancellation will take effect, and you will not be charged for the subsequent billing period. Additionally, you will lose access to your account from the end of the current billing cycle onwards.

Services prices, including monthly subscription plan fees, may change with fourteen (14) days’ notice provided by email or in-app notification. Your continued use of the services after the price change constitutes acceptance of the updated amount. If you have any charge disputes, you must notify KnowHow within thirty (30) days of the charge date, or within any longer period as required by law.

d) Collection Costs. Please note that you will be responsible for covering all expenses associated with collecting any outstanding amounts owed under these Terms of Use, in addition to the principal amounts owed. These collection costs may include legal fees, expenses related to arbitration or court proceedings, fees charged by collection agencies, applicable interest, and any other associated costs. We appreciate your cooperation in settling any outstanding balances.

3. CONTENT.

a) User Content and Other Materials. All content, including information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials, shared on the website, app or services by our users (collectively referred to as "User Content”) is the sole responsibility of the users themselves. By providing User Content to KnowHow, you affirm that you have the necessary rights under applicable law to use, disclose, and process such User Content via the services.

KnowHow underscores that users bear full responsibility for the User Content they upload, post, email, transmit, or otherwise make available through the website, app or associated services. While KnowHow does not engage in active monitoring of User Content, we cannot guarantee the accuracy, integrity, or quality of such user-supplied or modified content. Users should be aware that they may encounter materials that are offensive, indecent, or objectionable while using the services.

It's essential to note that KnowHow will not be held liable for any materials posted, emailed, transmitted, or otherwise made available via the services. This includes errors or omissions in such materials, as well as defects or errors in any printing or manufacturing. Users understand that KnowHow does not pre-screen such materials. However, KnowHow and its designated representatives reserve the right, at their sole discretion, to refuse or remove any materials available via the services.

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b) Service Content. You acknowledge and accept that the website, the app or associated services may encompass content ("Service Content") protected by copyright, trademark, trade secret, or other proprietary rights and laws. Unless expressly authorized by KnowHow, you agree not to alter, copy, frame, scrape, rent, lease, loan, sell, distribute, or generate derivative works based on the Service Content, whether in part or in whole. It's important to note that this restriction does not apply to your own User Content (as defined above) that you upload to or share through the services in compliance with these terms. Any use of the Service Content beyond the scope of this authorization is strictly prohibited.
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c) Template Content. KnowHow provides a library of template content to help you create processes, workflows, and training materials. These templates offer a starting point to customize and fit your specific needs. You are free to modify and use the templates as you see fit. However, you are responsible for ensuring the accuracy and effectiveness of your final content. We cannot be held responsible for any damage or loss resulting from the use of unedited or edited versions of our templates. All templates within KnowHow services are owned by KnowHow. Even when modified, templates remain the sole property of KnowHow. KnowHow shall not be held liable for any losses resulting from the use of its template content.

d) Third-Party Content Library. If available, KnowHow may integrate with third-party content libraries. Content accessed through these libraries belongs to the respective content provider and is subject to their terms and conditions. The third party is not liable for any loss resulting from their content. 

e) Content downloads. We offer the ability to download a limited number of content pieces for non-digital use or reporting purposes. However, downloading content for archiving purposes outside of the KnowHow platform is strictly prohibited. KnowHow reserves the right to restrict or remove access to users suspected of exporting content for inappropriate purposes, pending investigation. KnowHow's discretion regarding content downloads: KnowHow retains the sole discretion to determine which content can be downloaded by users. Generally, user-created content is downloadable, while KnowHow templates or Third Party Content may be subject to download restrictions or limitations. These limitations, including any changes or updates, are determined solely by KnowHow. By using our website, app, or associated services, you agree to abide by these terms regarding content downloads and acknowledge KnowHow's authority to regulate such downloads.

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f) Translation Services. Translation Services may be provided within the website, app and associated services. While we make efforts to ensure the accuracy of translated content, KnowHow cannot guarantee its accuracy. We rely on third-party translation service providers, and neither KnowHow nor its suppliers may be held liable for any inaccuracies, errors, or losses resulting from translated content.

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g) Machine-Learning Generated Content. KnowHow offers users the ability to utilize machine learning and artificial intelligence functionalities to develop content. Users are encouraged to exercise discretion and verify the accuracy and suitability of machine-learning generated content for their intended purposes. Content provided via the services that is generated through machine learning should be thoroughly reviewed and edited by users before use. This content, generated in association with third-party service providers, is considered draft or speculative and is provided on an AS IS basis. KnowHow and its third-party suppliers cannot be held liable for any loss, injury, or error resulting from content created by or derived from machine-learning generated services on KnowHow. 

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j) Additional Features. In addition to the core services provided, KnowHow may offer a range of features designed to enhance user experience and productivity.

• Search: KnowHow includes an advanced search tool within KnowHow, leveraging machine learning algorithms to provide quick and accurate answers to users' queries. This feature taps into company knowledge bases, policies, and processes, offering users a comprehensive resource for finding relevant information efficiently.
• Files: KnowHow enables users to upload documents and make them searchable through the platform's intuitive search interface. Users can access vital information contained within documents, whether they're on-site or in the office, enhancing accessibility and knowledge sharing across the organization. KnowHow also allows users to engage in real-time discussions directly within the context of the document content.
• Chrome Extension:Chrome Extension is a tool designed to enhance task documentation and knowledge capture within KnowHow. By recording task completion processes, including step-by-step actions and video clips, this feature creates detailed guides for future reference and training purposes. These recorded processes are seamlessly integrated into KnowHow's search functionality, providing users with comprehensive resources for process optimization and skill development.

These and any other additional features that may be offered by KnowHow are integral to the KnowHow services, aimed at empowering users with advanced capabilities for knowledge management, collaboration, and process improvement. By utilizing these features, users acknowledge and agree to abide by the terms and conditions outlined in these Terms of Use.

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4. RESTRICTIONS ON USER CONTENT AND USE OF THE SERVICES.

a) User Conduct.  At KnowHow, we aim to maintain a safe and positive environment for all users. While using our services, we kindly ask you to adhere to the following guidelines:  

• Respectful Content. Please refrain from uploading, posting, or sharing any content that may be harmful, offensive, or violates the rights of others.  
• Compliance with Laws. Ensure that your actions comply with all applicable laws and regulations. Let's work together to uphold legal standards and create a trustworthy platform. 
• Privacy and Security. Protect the privacy and security of yourself and others. Avoid sharing personal information or engaging in activities that could compromise anyone's safety. 
• Integrity of the services. Help us maintain the integrity of our services by refraining from any actions that may disrupt or abuse the system.  
• Accountability. Remember that you're accountable for your actions and the content you share. 

By following these guidelines, we can ensure a friendly and secure experience for everyone in the KnowHow community.  

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At KnowHow, we prioritize the safety and well-being of our community. Therefore, we reserve the right to take necessary actions to ensure compliance with these terms, our policies and maintain a secure environment. This includes the right to: 

• Remove or reject any content (including, User Content) that violates these terms, our policies or poses a risk to others. We reserve the right to do this without notice. 
• Terminate user accounts in cases of misconduct or violation of these terms or our policies. We do not provide refunds for accounts that violate our Terms of Use. 
• Access, review, and disclose information when required to: a) comply with applicable laws or regulations; b) enforce these terms and investigate potential violations; c) prevent fraud, security threats, or technical issues; d) address user support requests promptly; e) protect the rights, property, and safety of our users and the public.

These measures are in place to safeguard the integrity of our platform and uphold the trust of KnowHow community members.

b) Restricted Uses. While using the services you agree not to:

• Copy any content unless expressly permitted herein.
• Upload, post, email, transmit, or make available any material that: a) is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, pornographic, libelous, invasive of privacy, hateful, or racially or ethnically objectionable; b) infringes any intellectual property rights, privacy rights, or violates any law or contractual relationship; c) contains viruses, malware, or any other harmful code; d) contains falsehoods, misrepresentations, or deceptive information; e) impersonates any person or entity or misrepresents affiliation with any entity; f) poses a privacy or security risk to any person; g) is objectionable, restricts others from using the service, or exposes KnowHow or its users to harm or liability.
• Interfere with the website, app, services, or connected servers or networks, or disobey network requirements, procedures, or regulations.
• Violate any applicable laws or regulations.
• Collect or store personal information about other users.
• Commercially exploit the website, the app or services.
• Modify, translate, decompile, reverse engineer, or create derivative works of the website, app, services or software provided as part of the services.
• Solicit personal information from minors.
• Harvest email addresses or contact information for unsolicited communications.
• Advertise unauthorized goods or services.
• Promote criminal activities or provide instructions for illegal activities.
• Access content or information not intentionally provided through the services.
• Circumvent content protections or geographic restrictions.
• Engage in data mining, scraping, or similar methods.

If you are blocked from accessing the services, you agree not to circumvent such measures, including implementing any measures to bypass blocking, such as masking your IP address, using a proxy IP address or virtual private network, or creating an alternate user profile.

c) Responsible Use. As a user, you are responsible for the lawful and ethical use of the services. This includes compliance with all relevant laws, such as those governing data protection, copyrights, and other intellectual property rights. Please ensure that any personal information or data you share with KnowHow complies with data protection regulations, respecting individuals' privacy and rights. This is outlined in our Privacy Policy (https://tryknowhow.com/privacy.html). It's crucial to observe copyright laws and respect intellectual property rights when sharing content on the website, app or associated services. Additionally, please be mindful of your usage to avoid placing undue strain on our resources. If your bandwidth usage exceeds normal levels or significantly surpasses that of other users (as determined solely by KnowHow), we may need to take action, such as temporarily disabling your user account, adjusting your usage until the issue is resolved or adjusting pricing. However, it's important to note that operators of public search engines are permitted to use bots to create searchable indices of content on the website.

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d) Competitors. Employees, independent contractors, agents, or affiliates of companies providing process-management, workforce onboarding, workforce training or general how-to software for organizations are prohibited from viewing, accessing, or using any part of the services without explicit written consent from KnowHow. By accessing or using the services, you confirm that you are not affiliated with, employed by, or representing a competitor of KnowHow or any of its affiliates in any capacity. Violating this may result in legal action.

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e) General Practices Regarding Use and Storage.  You understand that KnowHow may establish policies, guidelines and restrictions regarding the use of the services, which may include the duration for which data or content will be retained and the maximum storage capacity allocated on KnowHow's or its third-party service providers' servers on your behalf. You agree that KnowHow bears no responsibility or liability for the deletion or failure to store any data or content uploaded or maintained by the website, app or associated services. Additionally, you acknowledge that KnowHow reserves the right to deactivate accounts that remain inactive or unpaid for an extended period. Furthermore, you understand and accept that KnowHow retains the discretion to modify these general guidelines and restrictions at any time, with or without prior notice. 

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5. LICENSE GRANTED TO KNOWHOW FOR USER CONTENT.

When you submit, post, or display User Content on or through the services we provide, you are granting KnowHow (and its agents) a non-exclusive, royalty-free, perpetual, irrevocable, worldwide, fully paid license (with the right to sublicense) to utilize, modify, transmit, display, and distribute such User Content in the following ways: 

• To provide you with the services efficiently and effectively. 
• To generate aggregated and anonymized market research statistics and insights regarding the users and industries utilizing KnowHow. 
• To use de-identified User Content for the purpose of enhancing and refining the services.

By submitting User Content, you affirm that you possess all necessary rights, power, and authority to grant these rights to KnowHow, and you understand and agree that KnowHow may exercise these rights for the purposes outlined above without any further consent or compensation required. KnowHow respects the confidentiality of User content. User Content that reasonably can be considered confidential will not be made accessible to other companies using KnowHow. However, Users understand that KnowHow cannot guarantee the confidentiality of User Content and are responsible for adequately protecting and safeguarding any confidential information.

6. END USER LICENSE.

a) Grant of License. The website, app and associated services, and related information and materials, excluding originally authored or submitted User Content, are owned by KnowHow and its licensors, protected by copyright, trademark, and other intellectual property laws. Subject to these terms, KnowHow grants you a non-exclusive, non-transferable, revocable license to (a) use the website; (b) download, install, and use one copy of the App on a mobile device that you own or control; (c) use the services in accordance with these terms and KnowHow policies and guidelines. You may install the App on multiple devices where you agree to these terms. Each acceptance of these terms for an App download grants rights for that device.

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b) App Store Terms. If you access or download the App from an app store such as the Apple App Store or Google Play, you agree to use the App only on the device specified by the app store's terms and conditions. The App is licensed, not sold, and does not grant rights to KnowHow's names, trademarks, logos, or other brand features without prior written consent. You agree not to circumvent usage rules or restrictions. Any future updates are subject to these terms.

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c) International Use and Export Controls. The website, app, and associated services are not intended for use in countries or territories under Canadian or U.S. sanctions, or by individuals where such access is illegal. By accessing the services, you confirm you are not in any sanctioned area and are not listed as prohibited or restricted by Canadian or U.S. authorities. Software and data transmission may be subject to export controls, and you agree not to download or use software in violation of export laws. We make no representation regarding the suitability of the services outside the United States and Canada.

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7. MOBILE SERVICES.

a) The services offer certain features accessible via mobile devices, including (i) content uploading, (ii) browsing the website, and (iii) accessing specific features and content through the app (collectively referred to as "Mobile Services"). When accessing the services via a mobile device, standard charges, data rates, and other fees from your wireless service carrier may apply. Additionally, certain Mobile Services may be prohibited or restricted by your carrier, and compatibility may vary across carriers and devices.

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b) Telephonic Communications Services. By using the services and providing your telephone number(s), you consent to receive communications from KnowHow or its affiliates/partners via telephone, including automated calling, text messages, SMS/MMS messages or other electronic means for marketing, informational, or other purposes. You have the option to opt out of receiving marketing/solicitation calls or texts. If you change or deactivate your number, you agree to update your KnowHow account information promptly.

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c) Standard message and data rates may apply for calls, texts, SMS, or MMS messages. Your carrier may prohibit or restrict certain mobile features, and compatibility may vary. KnowHow is not liable for delays or failures in message receipt. You can cancel messages by replying "STOP" or contact customer support for assistance. When inviting others to use the services or referring businesses, ensure recipients consent to receive such invitations/referrals. 

 

Please be advised that KnowHow does not reimburse users for any wireless charges incurred during interactions with members of the KnowHow Sales, Customer Success, or Customer Support teams. By using our services, you acknowledge and agree that any such charges are your responsibility and will not be refunded by KnowHow. We appreciate your understanding and cooperation regarding this policy, which ensures clarity and fairness for all users.

8. MARKETING USE, FEEDBACK AND SERVICE COMPLAINTS.

By utilizing KnowHow services, you grant KnowHow the right and license to publicly advertise your organization as a customer of KnowHow and to prominently display your brand or logo in KnowHow's sales and marketing materials, including but not limited to the KnowHow website. KnowHow reserves the discretion to determine the manner and extent of such use, ensuring alignment with KnowHow's branding and messaging strategies. KnowHow agrees to make reasonable efforts to adhere to any brand guidelines provided by your organization. This marketing use serves to mutually benefit both parties by showcasing successful partnerships and promoting KnowHow's services to a wider audience. Should you have any concerns or objections regarding the use of your brand or logo, please contact us.

When you offer suggestions, comments, or other feedback about the website, the app, or the services (collectively referred to as "Feedback"), KnowHow may use it to enhance its offerings. By sharing Feedback, you acknowledge and agree to the following:

• KnowHow is not bound by any confidentiality obligations regarding the Feedback.
• The Feedback you provide is not considered confidential or proprietary, and you confirm that you have all necessary rights to share it with KnowHow.
• KnowHow has the unrestricted right to use, reproduce, publicize, license, distribute, and commercialize Feedback in any KnowHow offerings.
• You are not entitled to receive any form of compensation or reimbursement for providing Feedback.

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You also agree to collaborate with KnowHow in investigating any complaints received regarding the services, including issues related to account security and fraud prevention tools. Your cooperation ensures that appropriate action is taken to address and resolve complaints effectively.

9. THIRD-PARTY LINKS AND SERVICES.

The website, app and associated services may feature links to other websites not owned or managed by KnowHow, or allow you to utilize third-party services integrated with the Service by third-party integration partners. KnowHow does not endorse or approve any third party, product, or service mentioned on the website, app, or integrated with the associated services. KnowHow bears no responsibility for the content of linked websites or the delivery of products/services offered by third parties, including third-party integration partners.

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To access a third-party integration partner's products or services, you'll typically need to sign up directly with them. For certain third-party Integration partner services, you may need to pay a fee to KnowHow to activate the service. Any third-party websites or services, including those from third-party integration partners, are governed by their respective terms and conditions, and you're responsible for understanding and complying with them.

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The presence of links to other websites,  or third-party provided templated content with links to other websites, do not imply KnowHow's endorsement or acceptance of responsibility for their content or use. KnowHow disclaims liability for any damages arising from your use of such websites or receipt of services from them. While KnowHow allows linking to third-party content, it disapproves of links to sites containing prohibited content, as outlined in these terms. KnowHow reserves the right to prohibit or remove any links to any websites containing prohibited content at any time.

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KnowHow occasionally hosts promotions, sweepstakes, giveaways, and contests on the website. Participation in these events requires agreement to the specific contest rules governing the promotion.

10. BETA SERVICES.

From time to time, KnowHow may offer you the opportunity to access pre-release or beta features, technologies, or services that are still in development and not yet available to all our users (referred to as "Beta Services"). These Beta Services are provided solely at KnowHow's discretion and may be subject to additional terms and conditions, which will be communicated to you before you start using them. When accessing Beta Services, you must comply with all terms outlined for their use. Unless otherwise stated in the additional terms, you are granted a limited, revocable, and non-transferable license to use the Beta Services. KnowHow reserves the right to add or modify terms related to accessing or using Beta Services at any time.

All Beta Services and related content, data, and materials (referred to as "Beta Service Data") are owned by KnowHow and constitute confidential information. You agree not to disclose or use any Beta Service Data except for your internal evaluation purposes. Beta Services are provided on an "as-is" and "as available" basis and may contain bugs, errors, or other issues. KnowHow does not make any representations or warranties regarding the Beta Services and hereby disclaims all liability for any harm or damage arising from their use.

KnowHow may suspend or terminate your access to Beta Services at any time, with or without cause. Your access to a Beta Service will automatically terminate upon the release of a generally available version or upon notice of termination by KnowHow. Upon termination, you will no longer have access to the Beta Service, and any content used within may be deleted or inaccessible. KnowHow reserves the right to change or decide not to release a final version of a Beta Service at its discretion.

11. DISCLAIMERS.   

At KnowHow, we strive to provide you with the best possible experience, but it's important to understand a few disclaimers.

The website, app and associated services and all materials provided therein are offered on an "as is" basis. KnowHow does not guarantee that the services will meet your specific requirements, be uninterrupted, timely, secure, or error-free, nor does it warrant the accuracy or reliability of results obtained from using the Service. Additionally, KnowHow expressly disclaims all representations, warranties, and conditions, whether express, implied, statutory, or otherwise, including but not limited to any implied warranties of merchantability, non-infringement, title, satisfactory quality, or fitness for a particular purpose.

Any information or material obtained through the services is at your own discretion and risk, and you are solely responsible for any damage to your computer system, loss of data, or any other loss resulting from downloading or using such material. KnowHow does not endorse, guarantee, or assume any responsibility for any product or service advertised or offered by third parties through the website. KnowHow shall not be a party to any transaction you may enter into with such third parties. KnowHow will not be liable for any content exchanged via the services.

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12. LIMITATION OF LIABILITY.

KnowHow won't hold liability to you or any third party for any direct, indirect, incidental, special, consequential, exemplary, or other damages that might arise. This includes scenarios like:

• Your use of or inability to use the website, app or associated services.
• Any errors or inaccuracies in the materials on the website, app or associated services.
• Unauthorized access to your transmissions or data.
• Statements or conduct of any third party on the website, app or associated services.
• Any other loss or damage related to your use of the website, app or associated services.

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These limitations on liability apply regardless of whether KnowHow has been advised of the possibility of such damages.

Please be aware that some jurisdictions may not permit these limitations of liability. Therefore, if any part of these provisions is deemed unenforceable in your jurisdiction, it will not affect the enforceability of the remaining provisions.

13. INDEMNIFICATION.

To the extent permitted under applicable law, you agree to indemnify, defend, and hold harmless KnowHow, its subsidiaries, affiliates, third-party partners, directors, officers, agents, and employees (collectively referred to as the "KnowHow Parties") from and against any and all claims, actions, proceedings, demands, damages, losses, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or in connection with:

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• Your use of the services, including but not limited to any materials you submit, post, transmit, or make available through the services. 
• Any violation by you of these terms, including but not limited to any breach of the representations, warranties, covenants, or obligations set forth herein. 
• Any infringement or misappropriation of any intellectual property rights or other rights of any person or entity. 
• Any violation by you of the rights of any third party, including without limitation any infringement or misappropriation of any privacy rights, publicity rights, or moral rights. 
• Any violation by you of any applicable law, rule, or regulation. 
• Any negligent or willful act or omission by you.

KnowHow will make its best efforts to provide you with prompt written notice of any claim or proceeding covered by this indemnification provision. KnowHow reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with KnowHow's defense of such claims. You shall not settle any claim without the prior written consent of KnowHow, which consent shall not be unreasonably withheld, conditioned, or delayed.

Notwithstanding the foregoing, you shall not be required to indemnify KnowHow for any claim, action, proceeding, demand, damages, losses, costs, or expenses arising out of or in connection with any willful misconduct or gross negligence by KnowHow, or any fraudulent, deceptive, or unfair business practices by KnowHow, or any breach by KnowHow of any of its representations, warranties, covenants, or obligations under these terms.

14. TERMINATION.

This Agreement can be terminated by either you or KnowHow at any time, with or without cause.

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Termination by user. You may terminate your account and discontinue the use of KnowHow services at any time by following the instructions provided within the service or by contacting KnowHow customer support. Upon termination by you, all your rights to access and use KnowHow services will cease immediately.

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Termination by KnowHow. KnowHow may, at its sole discretion, suspend or terminate your access to the services, or any portion thereof, with or without notice, for any reason, including, but not limited to:

• Material breach. This includes but is not limited to a violation of any provision of these terms of use, non-payment of any applicable fees after a reasonable grace period, engaging in illegal or improper use of the services, or using them in a manner that could harm KnowHow's reputation or disrupt services for other users. 
• Inability to use the services. If you are unable to use the services for a prolonged period due to technical reasons within your control. 
• Legal or regulatory requirements. Compliance with applicable laws, regulations, or court orders. 
• Discontinuation of services. KnowHow's decision to discontinue offering the services, or any part thereof, in your geographic region. 

Non-renewal of services. KnowHow reserves the right to decline the renewal of subscriptions for services, even upon client request, in situations where KnowHow determines, at its sole discretion, that renewal is not in the best interest of KnowHow. This includes instances where the User has demonstrated regular non-compliance with these terms, the privacy policy, or other KnowHow policies or guidelines. KnowHow shall provide notice to the client regarding the non-renewal of services within a reasonable period prior to the expiration of the subscription term.

Upon termination of these terms, your access to KnowHow services will cease immediately and your user account will be deactivated.

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You will remain responsible for any charges incurred before termination, including any applicable prorated fees. If you are subscribed to a paid services with KnowHow, please note that termination of your account does not automatically cancel your subscription. You must separately cancel your subscription through the appropriate channels to avoid further charges.

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Data Retention. KnowHow may retain and use certain data associated with your use of the services after termination, as necessary to comply with applicable laws, regulations, legal proceedings, or requests from government authorities. Additionally, KnowHow may retain anonymized and aggregated data about your use of the services for internal analytical purposes.

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Survival. Upon termination of these terms, the following provisions shall survive and remain in full force and effect:

• Ownership provisions
• Warranty disclaimers
• Limitations of liability
• Dispute resolution provisions

These surviving provisions are essential for the interpretation and enforcement of these terms, notwithstanding its termination.

  

15. AVAILABILITY AND UPDATES.

KnowHow reserves the right to alter, suspend, or discontinue the website, app or associated services at any time and for any reason, with or without notice. While we strive to provide notice of any changes, there may be instances where immediate action is necessary.

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Please be aware that the website, app, or associated services may occasionally be unavailable due to maintenance, technical issues, or other unforeseen circumstances. KnowHow may also make periodic additions or updates to the information and materials without prior notice.

Kindly note that you may need to update third-party software periodically to ensure seamless use of the website, app or associated services.

16. SECURITY.

Security Measures and User Responsibilities. KnowHow implements a robust security program, comprising administrative, technical, organizational, and physical measures, to protect your data (including your User Content) from unauthorized access, disclosure, and loss. However, it's important to note that internet communications may lack complete security, and KnowHow cannot guarantee the absolute protection of data transmitted to or from the website, app or associated services against interception by third parties.

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You are responsible for creating and maintaining a strong password for accessing the services. We recommend using a unique password specifically for your KnowHow user account. If you create an account on behalf of a corporation or entity, you are accountable for the actions of any authorized administrative users and any resulting payment obligations. User accounts are meant for individual use only and should not be shared among multiple users. KnowHow reserves the right to limit access to a user account if there is evidence of account sharing.

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KnowHow disclaims liability for any losses or damages resulting from non-compliance with these security measures. We strongly advise all users to ensure the complexity of their system passwords. Consider implementing additional security measures like two-factor authentication or Social Sign-on services and refrain from sharing passwords with others.

Account Security and Fraud Prevention.  KnowHow utilizes third-party fraud prediction and detection services to help identify potential threats such as unauthorized account access and fraudulent transactions. These services are further described in the Security Service Terms which form an integral part of this Agreement and certain aspects of these services as they relate to personal information may also be found in our Privacy Policy.

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17. CONFIDENTIALITY.

a) “Confidential Information” refers to information from one party ("Disclosing Party") that the other party ("Receiving Party") receives in connection with the services. This information, based on the circumstances of its disclosure, would reasonably be believed to be confidential to the Disclosing Party. It includes, but is not limited to, customer information, transactional details, and any non-public content accessed through the services (including Beta Services).

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b) The Receiving Party agrees to:

• Limit access and use of the Disclosing Party’s Confidential Information to employees, agents, and subcontractors who require access for fulfilling their obligations under this agreement. Each person with access must treat the information with the same level of confidentiality and is bound by confidentiality obligations.
• Not disclose the Disclosing Party’s Confidential Information to third parties, except for partners or service providers assisting in providing the services, who are also bound by confidentiality duties.
• Protect the Disclosing Party’s Confidential Information with at least a reasonable degree of care, similar to how it protects its own Confidential Information.
• Use the Disclosing Party’s Confidential Information only for performing obligations under this agreement or as permitted herein.

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c) The Receiving Party may disclose Confidential Information if it can be demonstrated that the information:

• Was known to the Receiving Party prior to disclosure by the Disclosing Party, without any confidentiality obligation.
• Becomes publicly known through no fault of the Receiving Party.
• Is received from a third party without a confidentiality obligation.
• Is independently developed by the Receiving Party without using the Disclosing Party’s Confidential Information.
• Must be disclosed to comply with lawful or judicial orders from governments or their agencies.

d) In the event KnowHow receives a lawful order to release Confidential Information, it may do so without user consent. Notification to the user may be provided unless such notification is prohibited by law or could be prejudicial, as determined by KnowHow.

18. RESPONSES TO LAW ENFORCEMENT.

KnowHow will respond to all valid legal requests to the extent permitted by these terms, KnowHow privacy policy, and Canadian law. To ensure transparency, we may disclose account information, user activity logs, or other data as required by law.

Please note that responding to legal requests can be time-consuming and involve significant resources. Therefore, we reserve the right to charge users a fee for our efforts in complying with court orders, subpoenas, and other valid requests, on a time and materials basis. We will inform you of any potential fees upfront whenever possible.

19. DISPUTE RESOLUTION.

We at KnowHow value our users and strive to provide a positive experience.  If you have any concerns, complaints or disagreements, we encourage you to reach out to us by contacting our customer support team at support@tryknowhow.com. We're committed to finding a fair and amicable solution.

If, after contacting customer support, you still feel your issue hasn't been resolved, we encourage you to try mediation. Mediation is a collaborative process where a neutral third party helps both parties reach a mutually agreeable solution. The cost of mediation will typically be shared between KnowHow and you. If mediation is unsuccessful, you may then pursue arbitration as outlined in the Formal Dispute Resolution process below. Please note that any legal arbitration must be handled under the laws of the Province of Alberta, Canada. 

Formal Dispute Resolution Arbitration Agreement.

Please read the following arbitration agreement carefully. It requires you to arbitrate disputes with KnowHow and limits the manner in which you can seek relief from us. However, this process should only be a last resort after attempting to resolve the issue amicably through the methods outlined above.

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You agree that any dispute or claim relating to your access or use of the website, app, and/or services, to any products sold or distributed through them, or to any aspect of your relationship with KnowHow, will be resolved by binding arbitration, rather than in court, except that:

• You may assert claims in small claims court if your claims qualify. 
• You or KnowHow may seek equitable relief in court for infringement or other misuse of intellectual property rights. This Arbitration Agreement applies to all claims that arose or were asserted before the Effective Date of this Agreement or any prior version of this Agreement.
• Any legal arbitration must be handled under the laws of the Province of Alberta, Canada. 

A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”).

Notice to KnowHow should be sent to:
Manifest Labs Inc. dba KnowHow

Suite 2400, 525 8 Ave SW

Calgary AB, Canada, T2P 1G1
with a copy to support@tryknowhow.com.

The Notice must describe the nature and basis of the claim or dispute and set forth the specific relief sought.

If KnowHow and you do not resolve the claim within sixty (60) calendar days after the Notice is received, you or KnowHow may commence an arbitration proceeding.

During the arbitration, the amount of any settlement offer made by KnowHow or you will not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or KnowHow is entitled.

20. USER DISPUTES AND INAPPROPRIATE BEHAVIOR.

At KnowHow, we value a safe and respectful environment for all users. You are responsible for your interactions with others while using the website, app or associated services.  This includes, but is not limited to, messages, comments, and any other forms of communication.

We expect every user (a) to treat other users with courtesy and respect; (b) to avoid hateful speech, harassment, bullying, or threats; (c) not to share personal information about others without their consent; (d) to abstain from any activity that could be considered illegal or harmful.

We understand that disagreements may arise.  However, if you encounter behavior that violates these terms or any of KnowHow policies or community guidelines, please report it to us immediately by sending a detailed report to our support team at support@tryknowhow.com.

We take all reports seriously and will investigate them thoroughly.  Depending on the severity of the violation, we may take appropriate action, including: 

• Issuing a warning to the offending user. 
• Temporarily suspending the user's account. 
• Permanently banning the user from the services.

KnowHow reserves the right, but has no obligation, to intervene in disputes between users.  However, we are committed to maintaining a safe and enjoyable experience for everyone on our KnowHow platform.

21. BUSINESS ACQUISITIONS AND YOU.

This section clarifies the application of these Terms of Use in the event your company undergoes a business acquisition after entering into this agreement with KnowHow.

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In the event your company acquires a new business entity (Successor Entity) that was not a customer of KnowHow at the time of acquisition, the employees and contractors of the Successor Entity may be authorized users under these Terms of Use. However, such authorization is contingent upon their compliance with all applicable provisions outlined herein.

Acquisitions of Existing KnowHow Customers. If your company acquires a business entity (Successor Entity) that was already a customer of KnowHow at the time of acquisition, all existing agreements between KnowHow and the Successor Entity will remain in full force and effect.  It is important to note that the terms of those pre-existing agreements will not automatically extend to your company or any of its other affiliated entities.

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In essence, these Terms of Use will apply to your subsidiaries and any newly acquired businesses that were not already KnowHow customers on the date of acquisition. Existing agreements between KnowHow and acquired businesses that were KnowHow customers will remain independent of this agreement.

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We kindly request that you provide KnowHow with prompt written notification of any business acquisitions undertaken by your company, regardless of whether the acquired entity was a prior KnowHow customer.  

 

In the event the User joins a franchise network, it is understood and agreed that these Terms of Use will remain in full force and effect. As such, the User, whether under the original ownership or as part of a franchise network, shall continue to be bound by the payment terms outlined herein. Any modifications or additions to the ownership structure do not alter the User's obligation to fulfill the payment terms stipulated in these Terms of Use.

 

22. ENTIRE AGREEMENT.

These Terms of Use, alongside the KnowHow Privacy Policy and any other referenced KnowHow policies or guidelines, constitute the entire agreement between you and KnowHow regarding the website, app and services, and all associated activities. Any modification to these Terms of Use will be communicated through a new posting by KnowHow. If any part of these Terms of Use is deemed unlawful, void, or unenforceable, that part will be severed, but the remaining provisions will remain valid and enforceable.

KnowHow's failure to exercise or enforce any right or provision under these Terms of Use does not constitute a waiver of such right or provision. Any waiver by KnowHow must be in writing and applies only to the specific instance identified. You agree that any claim or cause of action arising from the use of the website, app or services, or these Terms of Use must be filed within one (1) year from the date of discovery of such claim or cause of action.

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If you have any questions, complaints, or claims regarding the website, app or services, please contact us at support@tryknowhow.com.

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