The Restoration Playbook Podcast

Discussions with Top Restoration Experts

What tactics are today's most innovative restoration companies using to build workforces that attract new staff, retain top employees, and get the most out of every worker? The team at KnowHow decided to ask them.

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In this restoration industry podcast, we sit down with some of the top performers and business experts to find out how they built a world-class team culture in such a volatile industry.
Like everything KnowHow does, we've geared it to be ridiculously actionable, so it's easy to know what to do next. Take a listen!

Episodes

SEASON 2, EPISODE 3
APRIL 30, 2024
01:10:07

How to Equip Today's Workforce with Critical Knowledge

In this episode of the Restoration Playbook Podcast, Leighton Healey interviews Steve Glozik, President of FP Property Restoration. Glozik shares how FP adapted its training for today's workforce and how it builds more competent and confident restorers... all while reducing management stress and improving work-life balance.
SEASON 2, EPISODE 2
APRIL 4, 2024
01:37:26

How Purpose-Driven Work Strengthens Employee Retention

In this episode Holly Murry shares insights into her 28-year journey at FRSTeam, emphasizing the importance of connecting work with meaning. Highlighting personal stories and 'Goosebump Moments', Holly advocates for creating a workplace culture that instills passion and meaning in daily tasks, ultimately leading to a more meaningful work environment, engaged workforce, and stronger retention.
SEASON 2, EPISODE 1
FEBRUARY 9, 2024
53:42

How to Build a Team That Builds Your Business with Caleb Brunz

Join Leighton Healey as he sits down with Caleb Brunz, Head Coach, President, and Owner of Paul Davis Restoration of Greater St. Paul and Minneapolis. Caleb shares his firsthand advice on building a stronger, more cohesive team culture in the restoration industry, and we ensure you walk away with actionable advice on how to do the same.
SEASON 1, EPISODE 13
DECEMBER 12, 2023
47:58

How to Help Your Restorers Become Communication Athletes

In our final episode of the season we're joined by Leighton Healey, the CEO of KnowHow, to discuss two more principles from our newest book, "Winning With Workers: The 8 Proven Principles Today's Leaders Use To Attract and Retain The Best Talent.” Join us for more actionable insights!
SEASON 1, EPISODE 12
NOVEMBER 27, 2023
38:41

How Restoration 1 East Baton Rouge is Building a Workforce that Cares

In this episode, we sit down with Marissa Hoffsteader and Jonathan Dew to uncover how Restoration 1 East Baton Rouge is creating a workforce that goes above and beyond for their customers. Join us for actionable tips on fostering a caring culture in your restoration company.
SEASON 1, EPISODE 11
NOVEMBER 7, 2023
54:53

How Restoration Leaders Are Attracting and Retaining Talent

In this episode we are joined by Leighton Healey, the CEO of KnowHow, to discuss our newest book, "Winning With Workers: The 8 Proven Principles Today's Leaders Use To Attract and Retain The Best Talent.” Join us as we discuss more actionable ways to improve worker retention, today!
SEASON 1, EPISODE 10
OCTOBER 17, 2023
53:18

How CORE by KHI Restoration Keeps Their Team in Sync

In an industry as demanding as restoration, keeping your team in sync is crucial. But how do you do it? Join us as we talk to Spencer Hicks from CORE by KHI Restoration about creating a culture of open communication, developing internal champions, and paving the way for growth and success.
SEASON 1, EPISODE 9
SEPTEMBER 28, 2023
36:50

How Restoration Leaders Are Winning With Workers

In this episode we are joined by Leighton Healey, the CEO of KnowHow, to discuss our newest book, "Winning With Workers: The 8 Proven Principles Today's Leaders Use To Attract and Retain The Best Talent.” Join us as we discuss actionable ways to improve worker retention, today!
SEASON 1, EPISODE 8
AUGUST 11, 2023
43:25

Training and Developing Employees with BluSky

In this episode we are joined by Chuck Lane, Vice President of Learning and Development at BluSky Restoration Contractors, and delve into the transformative power of investing in people, ensuring they not only survive but thrive in the restoration landscape. Tune in wherever you listen, today.
SEASON 1, EPISODE 7
JULY 21, 2023
43:54

Preparing for Hurricane Season with Royal Plus

In this episode, we spoke with Mike Allred, Director of CAT at Royal Plus and a seasoned veteran in the disaster restoration industry, particularly in areas prone to hurricanes. With an emphasis on building strong relationships, ensuring financial readiness, and the importance of meticulous documentation, this episode provides a wealth of knowledge for anyone looking to deepen their understanding of large-scale restoration work.
SEASON 1, EPISODE 6
JUNE 16, 2023
32:36

Supporting the Community with Seaside Restoration

In this episode of the podcast, we hear from Bess Leiti, the owner of Seaside Restoration, about the company's unwavering commitment to providing exceptional restoration services to their clients and the community. Join us as we hear from Bess Leiti and learn how Seaside Restoration earned an impressive five-star rating on Google.
SEASON 1, EPISODE 5
MAY 19, 2023
25:31

Caring for the Human Behind the Hammer with Disaster Response Idaho

In this episode of the podcast, we talk with Mike Mooney from Disaster Response Idaho about the importance of building team camaraderie and creating a company culture that values empathy and accountability. Tune in to hear some great insights from a leader who truly values his employees.
SEASON 1, EPISODE 4
APRIL 21, 2023
27:43

Focusing on Family with ATI Restoration

As ATI Restoration has scaled to dozens of locations and 1000s of employees, they've retained their family emphasis by continuing to prioritize the well-being and growth of their employees. In this episode, we explore how they've done it and why it's so important to their continued success.
SEASON 1, EPISODE 3
MARCH 27, 2023
19:53

Serving the Community with Guarantee Restoration

In this episode of The Restoration Playbook Podcast by KnowHow, host Paul Silliman sits down with Shawn Folks and Marcie Richardson discuss how Guarantee Restoration builds their company culture through community service.
SEASON 1, EPISODE 2
MARCH 13, 2023
12:55

Running Mitigation Mondays with Graystone Restoration

In this episode of The Restoration Playbook Podcast, host Paul Silliman speaks with John Savin, Mitigation Manager at Graystone Restoration, about their innovative training program, Mitigation Mondays. Savin explains the origins of the program, the kind of training provided, and how they get their staff to buy-in to employee development.
SEASON 1, EPISODE 1
FEBRUARY 25, 2023
34:30

Building a Killer Brand with Thomasville Restoration

In this episode of The Restoration Playbook Podcast by KnowHow, we interview Andy Amrhein and Alexus Neidert from Thomasville Restoration to dive deep into why they decided to invest heavily into brand when it's hard to prove the ROI, and what impact they've seen it have on employee morale and loyalty.

Learn From Fellow Restoration Professionals

The restoration industry is too competitive to not be constantly learning. Stand on the shoulders of giants by borrowing the playbook of today's most successful companies.

Head to our blog to browse more insights into the restoration sphere. You can also get in touch with KnowHow to learn about how our software helps restoration teams attract and retain strong workforces.