The Restoration Playbook Podcast
Discussions with Top Restoration Experts
What tactics are today's most innovative restoration companies using to build workforces that attract new staff, retain top employees, and get the most out of every worker? The team at KnowHow decided to ask them.
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In this restoration industry podcast, we sit down with some of the top performers and business experts to find out how they built a world-class team culture in such a volatile industry.
Like everything KnowHow does, we've geared it to be ridiculously actionable, so it's easy to know what to do next. Take a listen!
Episodes
SEASON 3, EPISODE 7
April 28, 2025
33:32
Marcie Richardson's Blueprint for Cultivating Culture at Guarantee Restoration
In this episode of the Restoration Playbook Podcast, Travis sits down with Marcie Richardson, COO of Guarantee Restoration Service. Marcie shares the exact leadership moves that helped her scale across multiple offices without compromising values, consistency, or connection. From above-the-line communication to her “culture gardening” framework, Marcie breaks down how to grow people and why great leadership means knowing when to push and when to pause.
SEASON 3, EPISODE 6
April 10, 2025
41:03
From Smog to Soul: Inside Tony Scott’s Passion-First Culture At Pro-Claim
In this episode of the Restoration Playbook Podcast, Travis sits down with Tony Scott, CEO and founder of Pro-Claim Group. Tony shares how he’s spent over 30 years building one of Canada’s most respected restoration companies—not just through operational excellence but by anchoring his team in deeply held values. He unpacks how a culture rooted in passion, purpose, and empathy has fueled innovation from the inside out, creating a company where people find meaning in the work and lead with heart.
SEASON 3, EPISODE 5
FEBRUARY 28, 2025
24:47
How Steve Glozik Built a Culture of Excellence at FP Property Restoration
In this episode of the Restoration Playbook Podcast, Travis sits down with Steve Glozik, President of FP Property Restoration. Steve takes us through the early days of building FP, the company's unwavering commitment to growth, and how they created a culture of excellence that drives their success.
SEASON 3, EPISODE 4
JANUARY 28, 2025
40:10
How Thomasville Restoration Scaled with Humility, Hunger, and Authenticity
In this episode of the Restoration Playbook Podcast, Travis interviews Andy Amrhein, CEO and co-owner of Thomasville Restoration. Discover how Andy and his team achieved a remarkable 357% growth in just three years with the right leadership and a strong company culture. Whether you lead a team or aspire to, you'll want to listen to this episode.
SEASON 3, EPISODE 3
DECEMBER 3, 2024
1:01:06
Becoming a Leader with Julie Johnson
In this episode of the Restoration Playbook Podcast, Travis interviews Julie Johnson, former owner of Alpha Omega Disaster Restoration. To Julie, leadership is less about directing others and more about walking alongside them—showing up day in, day out, and always striving to make things better for everyone. Tune in to hear her practical advice on building a thriving restoration business.
SEASON 3, EPISODE 2
OCTOBER 31, 2024
55:12
Practical Advice for Building Leaders
In this episode of the Restoration Playbook Podcast, Travis interviews Mark Springer, founder of ORDIS Advisors and former CEO of Dayspring Restoration. Mark shares his personal journey, the lessons he's learned about leadership, and practical strategies for identifying and developing potential leaders.
SEASON 3, EPISODE 1
SEPTEMBER 23, 2024
40:54
How to Build Leaders with Ben Looper
In the first episode of season three, we sit down with Ben Looper, CEO of Southeast Restoration Group and RIA President, to discuss what it takes to develop the next generation of leaders in restoration. Tune in as Ben shares his insights on why it’s crucial to start building tomorrow’s leaders today, and how investing in training, character, and integrity can set your team—and your business—up for long-term success.
SEASON 2, EPISODE 6
AUGUST 23, 2024
1:04:10
How Managing Stress Delivers Sustainable Results with Tony Scott
In the final episode of season two of the Restoration Playbook Podcast Leighton Healey sits down with Tony Scott, forty-year industry veteran and CEO of Pro-Claim Group to discuss building a team that can withstand the industry's stresses. Discover how curiosity, care, and commitment can transform your team and help staff thrive in restoration.
SEASON 2, EPISODE 5
JULY 4, 2024
1:02:49
How to Improve Customer Experience with Technology
In this episode of the Restoration Playbook Podcast Leighton Healey welcomes Keegan Trudgen, multi-location owner at PuroClean Disaster Services, to discuss how technology can improve the restoration experience. Tune in and discover how Keegan integrates new tools to enhance customer experience and job satisfaction.
SEASON 2, EPISODE 4
MAY 30, 2024
51:43
How Empowered Employees Drive Operational Excellence
In this episode we talk with Lory Perizzolo, COO at RCCN DKI, about mastering operations and building an empowered workforce in the restoration industry. Tune in to learn how to implement operational rigor and build a better team, today.
SEASON 2, EPISODE 3
APRIL 30, 2024
01:10:07
How to Equip Today's Workforce with Critical Knowledge
In this episode of the Restoration Playbook Podcast, Leighton Healey interviews Steve Glozik, President of FP Property Restoration. Glozik shares how FP adapted its training for today's workforce and how it builds more competent and confident restorers... all while reducing management stress and improving work-life balance.
SEASON 2, EPISODE 2
APRIL 4, 2024
01:37:26
How Purpose-Driven Work Strengthens Employee Retention
In this episode Holly Murry shares insights into her 28-year journey at FRSTeam, emphasizing the importance of connecting work with meaning. Highlighting personal stories and 'Goosebump Moments', Holly advocates for creating a workplace culture that instills passion and meaning in daily tasks, ultimately leading to a more meaningful work environment, engaged workforce, and stronger retention.
SEASON 2, EPISODE 1
FEBRUARY 9, 2024
53:42
How to Build a Team That Builds Your Business with Caleb Brunz
Join Leighton Healey as he sits down with Caleb Brunz, Head Coach, President, and Owner of Paul Davis Restoration of Greater St. Paul and Minneapolis. Caleb shares his firsthand advice on building a stronger, more cohesive team culture in the restoration industry, and we ensure you walk away with actionable advice on how to do the same.
SEASON 1, EPISODE 13
DECEMBER 12, 2023
47:58
How to Help Your Restorers Become Communication Athletes
In our final episode of the season we're joined by Leighton Healey, the CEO of KnowHow, to discuss two more principles from our newest book, "Winning With Workers: The 8 Proven Principles Today's Leaders Use To Attract and Retain The Best Talent.” Join us for more actionable insights!
SEASON 1, EPISODE 12
NOVEMBER 27, 2023
38:41
How Restoration 1 East Baton Rouge is Building a Workforce that Cares
In this episode, we sit down with Marissa Hoffsteader and Jonathan Dew to uncover how Restoration 1 East Baton Rouge is creating a workforce that goes above and beyond for their customers. Join us for actionable tips on fostering a caring culture in your restoration company.
SEASON 1, EPISODE 11
NOVEMBER 7, 2023
54:53
How Restoration Leaders Are Attracting and Retaining Talent
In this episode we are joined by Leighton Healey, the CEO of KnowHow, to discuss our newest book, "Winning With Workers: The 8 Proven Principles Today's Leaders Use To Attract and Retain The Best Talent.” Join us as we discuss more actionable ways to improve worker retention, today!
SEASON 1, EPISODE 10
OCTOBER 17, 2023
53:18
How CORE by KHI Restoration Keeps Their Team in Sync
In an industry as demanding as restoration, keeping your team in sync is crucial. But how do you do it? Join us as we talk to Spencer Hicks from CORE by KHI Restoration about creating a culture of open communication, developing internal champions, and paving the way for growth and success.
SEASON 1, EPISODE 9
SEPTEMBER 28, 2023
36:50
How Restoration Leaders Are Winning With Workers
In this episode we are joined by Leighton Healey, the CEO of KnowHow, to discuss our newest book, "Winning With Workers: The 8 Proven Principles Today's Leaders Use To Attract and Retain The Best Talent.” Join us as we discuss actionable ways to improve worker retention, today!
SEASON 1, EPISODE 8
AUGUST 11, 2023
43:25
Training and Developing Employees with BluSky
In this episode we are joined by Chuck Lane, Vice President of Learning and Development at BluSky Restoration Contractors, and delve into the transformative power of investing in people, ensuring they not only survive but thrive in the restoration landscape. Tune in wherever you listen, today.
SEASON 1, EPISODE 7
JULY 21, 2023
43:54
Preparing for Hurricane Season with Royal Plus
In this episode, we spoke with Mike Allred, Director of CAT at Royal Plus and a seasoned veteran in the disaster restoration industry, particularly in areas prone to hurricanes. With an emphasis on building strong relationships, ensuring financial readiness, and the importance of meticulous documentation, this episode provides a wealth of knowledge for anyone looking to deepen their understanding of large-scale restoration work.
SEASON 1, EPISODE 6
JUNE 16, 2023
32:36
Supporting the Community with Seaside Restoration
In this episode of the podcast, we hear from Bess Leiti, the owner of Seaside Restoration, about the company's unwavering commitment to providing exceptional restoration services to their clients and the community. Join us as we hear from Bess Leiti and learn how Seaside Restoration earned an impressive five-star rating on Google.
SEASON 1, EPISODE 5
MAY 19, 2023
25:31
Caring for the Human Behind the Hammer with Disaster Response Idaho
In this episode of the podcast, we talk with Mike Mooney from Disaster Response Idaho about the importance of building team camaraderie and creating a company culture that values empathy and accountability. Tune in to hear some great insights from a leader who truly values his employees.
SEASON 1, EPISODE 4
APRIL 21, 2023
27:43
Focusing on Family with ATI Restoration
As ATI Restoration has scaled to dozens of locations and 1000s of employees, they've retained their family emphasis by continuing to prioritize the well-being and growth of their employees. In this episode, we explore how they've done it and why it's so important to their continued success.
SEASON 1, EPISODE 3
MARCH 27, 2023
19:53
Serving the Community with Guarantee Restoration
In this episode of The Restoration Playbook Podcast by KnowHow, host Paul Silliman sits down with Shawn Folks and Marcie Richardson discuss how Guarantee Restoration builds their company culture through community service.
SEASON 1, EPISODE 2
MARCH 13, 2023
12:55
Running Mitigation Mondays with Graystone Restoration
In this episode of The Restoration Playbook Podcast, host Paul Silliman speaks with John Savin, Mitigation Manager at Graystone Restoration, about their innovative training program, Mitigation Mondays. Savin explains the origins of the program, the kind of training provided, and how they get their staff to buy-in to employee development.
SEASON 1, EPISODE 1
FEBRUARY 25, 2023
34:30
Building a Killer Brand with Thomasville Restoration
In this episode of The Restoration Playbook Podcast by KnowHow, we interview Andy Amrhein and Alexus Neidert from Thomasville Restoration to dive deep into why they decided to invest heavily into brand when it's hard to prove the ROI, and what impact they've seen it have on employee morale and loyalty.
SEASON 3, EPISODE 4
JANUARY 28, 2025
40:10
How Thomasville Restoration Scaled with Humility, Hunger, and Authenticity
In this episode of the Restoration Playbook Podcast, Travis interviews Andy Amrhein, CEO and co-owner of Thomasville Restoration. Discover how Andy and his team achieved a remarkable 357% growth in just three years with the right leadership and a strong company culture. Whether you lead a team or aspire to, you'll want to listen to this episode.
SEASON 3, EPISODE 3
DECEMBER 3, 2024
1:01:06
Becoming a Leader with Julie Johnson
In this episode of the Restoration Playbook Podcast, Travis interviews Julie Johnson, former owner of Alpha Omega Disaster Restoration. To Julie, leadership is less about directing others and more about walking alongside them—showing up day in, day out, and always striving to make things better for everyone. Tune in to hear her practical advice on building a thriving restoration business.
SEASON 3, EPISODE 2
OCTOBER 31, 2024
55:12
Practical Advice for Building Leaders
In this episode of the Restoration Playbook Podcast, Travis interviews Mark Springer, founder of ORDIS Advisors and former CEO of Dayspring Restoration. Mark shares his personal journey, the lessons he's learned about leadership, and practical strategies for identifying and developing potential leaders.
SEASON 3, EPISODE 1
SEPTEMBER 23, 2024
40:54
How to Build Leaders with Ben Looper
In the first episode of season three, we sit down with Ben Looper, CEO of Southeast Restoration Group and RIA President, to discuss what it takes to develop the next generation of leaders in restoration. Tune in as Ben shares his insights on why it’s crucial to start building tomorrow’s leaders today, and how investing in training, character, and integrity can set your team—and your business—up for long-term success.
SEASON 2, EPISODE 6
AUGUST 23, 2024
1:04:10
How Managing Stress Delivers Sustainable Results with Tony Scott
In the final episode of season two of the Restoration Playbook Podcast Leighton Healey sits down with Tony Scott, forty-year industry veteran and CEO of Pro-Claim Group to discuss building a team that can withstand the industry's stresses. Discover how curiosity, care, and commitment can transform your team and help staff thrive in restoration.
SEASON 2, EPISODE 5
JULY 4, 2024
1:02:49
How to Improve Customer Experience with Technology
In this episode of the Restoration Playbook Podcast Leighton Healey welcomes Keegan Trudgen, multi-location owner at PuroClean Disaster Services, to discuss how technology can improve the restoration experience. Tune in and discover how Keegan integrates new tools to enhance customer experience and job satisfaction.
SEASON 2, EPISODE 4
MAY 30, 2024
51:43
How Empowered Employees Drive Operational Excellence
In this episode we talk with Lory Perizzolo, COO at RCCN DKI, about mastering operations and building an empowered workforce in the restoration industry. Tune in to learn how to implement operational rigor and build a better team, today.
SEASON 2, EPISODE 3
APRIL 30, 2024
01:10:07
How to Equip Today's Workforce with Critical Knowledge
In this episode of the Restoration Playbook Podcast, Leighton Healey interviews Steve Glozik, President of FP Property Restoration. Glozik shares how FP adapted its training for today's workforce and how it builds more competent and confident restorers... all while reducing management stress and improving work-life balance.
SEASON 2, EPISODE 2
APRIL 4, 2024
01:37:26
How Purpose-Driven Work Strengthens Employee Retention
In this episode Holly Murry shares insights into her 28-year journey at FRSTeam, emphasizing the importance of connecting work with meaning. Highlighting personal stories and 'Goosebump Moments', Holly advocates for creating a workplace culture that instills passion and meaning in daily tasks, ultimately leading to a more meaningful work environment, engaged workforce, and stronger retention.
SEASON 2, EPISODE 1
FEBRUARY 9, 2024
53:42
How to Build a Team That Builds Your Business with Caleb Brunz
Join Leighton Healey as he sits down with Caleb Brunz, Head Coach, President, and Owner of Paul Davis Restoration of Greater St. Paul and Minneapolis. Caleb shares his firsthand advice on building a stronger, more cohesive team culture in the restoration industry, and we ensure you walk away with actionable advice on how to do the same.
SEASON 1, EPISODE 13
DECEMBER 12, 2023
47:58
How to Help Your Restorers Become Communication Athletes
In our final episode of the season we're joined by Leighton Healey, the CEO of KnowHow, to discuss two more principles from our newest book, "Winning With Workers: The 8 Proven Principles Today's Leaders Use To Attract and Retain The Best Talent.” Join us for more actionable insights!
SEASON 1, EPISODE 12
NOVEMBER 27, 2023
38:41
How Restoration 1 East Baton Rouge is Building a Workforce that Cares
In this episode, we sit down with Marissa Hoffsteader and Jonathan Dew to uncover how Restoration 1 East Baton Rouge is creating a workforce that goes above and beyond for their customers. Join us for actionable tips on fostering a caring culture in your restoration company.
SEASON 1, EPISODE 11
NOVEMBER 7, 2023
54:53
How Restoration Leaders Are Attracting and Retaining Talent
In this episode we are joined by Leighton Healey, the CEO of KnowHow, to discuss our newest book, "Winning With Workers: The 8 Proven Principles Today's Leaders Use To Attract and Retain The Best Talent.” Join us as we discuss more actionable ways to improve worker retention, today!
SEASON 1, EPISODE 10
OCTOBER 17, 2023
53:18
How CORE by KHI Restoration Keeps Their Team in Sync
In an industry as demanding as restoration, keeping your team in sync is crucial. But how do you do it? Join us as we talk to Spencer Hicks from CORE by KHI Restoration about creating a culture of open communication, developing internal champions, and paving the way for growth and success.
SEASON 1, EPISODE 9
SEPTEMBER 28, 2023
36:50
How Restoration Leaders Are Winning With Workers
In this episode we are joined by Leighton Healey, the CEO of KnowHow, to discuss our newest book, "Winning With Workers: The 8 Proven Principles Today's Leaders Use To Attract and Retain The Best Talent.” Join us as we discuss actionable ways to improve worker retention, today!
SEASON 1, EPISODE 8
AUGUST 11, 2023
43:25
Training and Developing Employees with BluSky
In this episode we are joined by Chuck Lane, Vice President of Learning and Development at BluSky Restoration Contractors, and delve into the transformative power of investing in people, ensuring they not only survive but thrive in the restoration landscape. Tune in wherever you listen, today.
SEASON 1, EPISODE 7
JULY 21, 2023
43:54
Preparing for Hurricane Season with Royal Plus
In this episode, we spoke with Mike Allred, Director of CAT at Royal Plus and a seasoned veteran in the disaster restoration industry, particularly in areas prone to hurricanes. With an emphasis on building strong relationships, ensuring financial readiness, and the importance of meticulous documentation, this episode provides a wealth of knowledge for anyone looking to deepen their understanding of large-scale restoration work.
SEASON 1, EPISODE 6
JUNE 16, 2023
32:36
Supporting the Community with Seaside Restoration
In this episode of the podcast, we hear from Bess Leiti, the owner of Seaside Restoration, about the company's unwavering commitment to providing exceptional restoration services to their clients and the community. Join us as we hear from Bess Leiti and learn how Seaside Restoration earned an impressive five-star rating on Google.
SEASON 1, EPISODE 5
MAY 19, 2023
25:31
Caring for the Human Behind the Hammer with Disaster Response Idaho
In this episode of the podcast, we talk with Mike Mooney from Disaster Response Idaho about the importance of building team camaraderie and creating a company culture that values empathy and accountability. Tune in to hear some great insights from a leader who truly values his employees.
SEASON 1, EPISODE 4
APRIL 21, 2023
27:43
Focusing on Family with ATI Restoration
As ATI Restoration has scaled to dozens of locations and 1000s of employees, they've retained their family emphasis by continuing to prioritize the well-being and growth of their employees. In this episode, we explore how they've done it and why it's so important to their continued success.
SEASON 1, EPISODE 3
MARCH 27, 2023
19:53
Serving the Community with Guarantee Restoration
In this episode of The Restoration Playbook Podcast by KnowHow, host Paul Silliman sits down with Shawn Folks and Marcie Richardson discuss how Guarantee Restoration builds their company culture through community service.
SEASON 1, EPISODE 2
MARCH 13, 2023
12:55
Running Mitigation Mondays with Graystone Restoration
In this episode of The Restoration Playbook Podcast, host Paul Silliman speaks with John Savin, Mitigation Manager at Graystone Restoration, about their innovative training program, Mitigation Mondays. Savin explains the origins of the program, the kind of training provided, and how they get their staff to buy-in to employee development.
SEASON 1, EPISODE 1
FEBRUARY 25, 2023
34:30
Building a Killer Brand with Thomasville Restoration
In this episode of The Restoration Playbook Podcast by KnowHow, we interview Andy Amrhein and Alexus Neidert from Thomasville Restoration to dive deep into why they decided to invest heavily into brand when it's hard to prove the ROI, and what impact they've seen it have on employee morale and loyalty.
Learn From Fellow Restoration Professionals
The restoration industry is too competitive to not be constantly learning. Stand on the shoulders of giants by borrowing the playbook of today's most successful companies.
Head to our blog to browse more insights into the restoration sphere. You can also get in touch with KnowHow to learn about how our software helps restoration teams attract and retain strong workforces.
