General Managers
Unlock the Potential of Your Workforce
Support your team with instant access to your company’s how-to: ensuring consistent customer experience, efficient workmanship, and adherence to Standard Operating Procedures. Say goodbye to outdated manuals and fragmented information from experts on your team.
How KnowHow
Helps General Managers
KnowHow is made to help workforces thrive, supporting technicians with onsite how-to and empowering management to work on the business instead of in the business.
Equip your workforce with step-by-step support
Are you tired of playing phone tag with field staff when something goes wrong? Give your whole workforce immediate access to vital information exactly when and where they need it. Say goodbye to missed calls and hello to Howie, your team’s new helping hand.
Easily build and share Standard Operating Procedures
We recognize that creating SOPs from scratch can be a tedious task. That’s why you get thousands of industry-standard templates for common restoration tasks, fully customizable to your needs, plus a suite of AI-powered tools that make it easier to become a process-driven company.
Manage onboarding and upskilling with ease
Simplify onboarding and boost productivity with KnowHow's user-friendly workflows. Create step-by-step procedures and repeatable workflows that ensure team member has the necessary resources and training to drive long-term success.
Solutions for the whole workforce
Equip your team with the tools they need to thrive, no matter their role. Whether you're a franchisor, business owner, general manager, project manager, or in the field - KnowHow offers powerful solutions that enhance performance and results.
Frequently asked questions
How does KnowHow answer my team's questions?
When you join KnowHow, your workforce gains access to a virtual expert who can provide on-the-job guidance to workers whenever they need it. This expert, named Howie, scans your company's unique processes, policies, and Standard Operating Procedures (SOPs) to deliver accurate, easy-to-understand answers to your team's questions. Howie is like having an additional team member always ready to assist, enabling you to enhance operational efficiency, empower employees, and ensure consistent high-quality service delivery.
How easy will it be for my field staff to use? Will they need to be trained?
Fear not! KnowHow's app is friendly and intuitive. But we're not leaving you to figure it out all by yourself. Our dedicated team is here to make sure your workforce gets up to speed swiftly and comfortably. And yes, we've got a bunch of handy demo videos ready to roll, too.
Is KnowHow only available for English-speaking teams?
Not at all! We understand that language barriers can pose a challenge in diverse workforces. That’s why KnowHow automatically translates every process you add into whatever an employee's preferred language is on their device. This ensures that everyone on your team can receive clear and concise instructions for any task, regardless of their native language. With KnowHow, you can foster a more inclusive and productive workplace for all.
KnowHow currently offers translation to: Armenian, Chinese, Simplified English, French, Hindi, Portuguese, Punjabi, Russian, Spanish, Tagalog, Ukrainian, and Vietnamese.
KnowHow currently offers translation to: Armenian, Chinese, Simplified English, French, Hindi, Portuguese, Punjabi, Russian, Spanish, Tagalog, Ukrainian, and Vietnamese.
What is the difference between KnowHow and a Learning Management System (LMS)?
While Learning Management Systems are focused on initial learning, KnowHow is a comprehensive "doing management system". It equips your team members who are out in the field with precise instructions on how to complete their tasks. LMSs typically find use during onboarding, but KnowHow stays with your team every single day, keeping your expertise in every employee's pocket while they're on-the-job. In essence, KnowHow is like giving your LMS a practical, hands-on twist, making it an everyday tool that your team can access anywhere, anytime.
