Security at KnowHow

It’s not only easy to build, maintain, translate, and share Standard Operating Procedures with KnowHow, it's secure.

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A secure home for your company's best practices.

Manage process and file permissions

Each staff member only sees the content that's relevant for their roles, and only approved staff members are able to access sensitive content.

Revoke user access

When you remove someone from your KnowHow hub their access to your processes, documentation, and other content is revoked right away.

Control content across your network

Your secret sauce is kept secret. Franchisors or networks can fully control the content in each member hub, or give specific locations the ability to create their own content.

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How we store your how-to:

Data Protection

All data is backed up daily, with 30 days of backups maintained. Both data and backups are encrypted while in transit and at rest using AES-256 encryption. Our recovery point objective is currently 24 hours.

Cloud Infrastructure

All of our infrastructure is serverless, allowing for infinite scaling to handle any type of workload. We undergo annual penetration testing, and have firewall services in front of the load balancer to prevent most common attacks.

Artificial Intelligence

No customer data is used for model training. We use generic large language models and our own data to train the models.

Uptime

We strive to have 99.99% uptime. More information on our historical uptime data can be found by clicking here.

Testimonials

Hear More from Customers

“Using KnowHow has made it easier and more efficient to support our franchisees.”

Kyana Shamloo

Director of Strategic Initiatives, Stellar Service Brands, Restoration 1

“KnowHow makes onboarding new staff so easy. I just onboarded an Accounts Payable clerk and all the training was in KnowHow. It took no time whatsoever for her to learn how we want things done.”

Lisa Blair

Owner & Business Manager, Paul Davis Restoration du Sud-Ouest

"KnowHow has been a big game-changer for us.

That’s how we’ve been able to manage better. It’s just such a beautiful programme."

Danielle Vest

Owner, Preferred Cleaning Service

"From upper-level executives to the guys right on the ground, there's something for everybody. It's scalable, and it doesn't matter if you have a really complex software-based job or you have something that's more mechanical and blue-collar in nature, like we're dealing with. You know, there's value in every sector for KnowHow."

Evan Kostreva

Franchise Business Coach, Everline Franchising

Solutions for the whole workforce

Equip your team with the tools they need to thrive, no matter their role. Whether you're a franchisor, business owner, general manager, project manager, or in the field - KnowHow offers powerful solutions that enhance performance and results.