Operational knowledge infrastructure for trades

Your standard lives everywhere except `where the work happens`.

KnowHow turns scattered expertise into one live company standard, then connects it to training and what's happening on the job, so your whole team can execute with confidence no matter who is on site.

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See KnowHow in Action

TRUSTED BY 10,000+ Frontline Employees
across leading trade service companies

"What's the cure time before we can recoat in cold weather" is asked, with a company-specific answer provided based on their Standard Operating Procedures (SOPs). A search bar indicates follow-up questions can be asked. Subtext reads "Available in Spanish, French, Portuguese, +11 additional languages on desktop, tablet, smartphone, and in Chrome."

The expertise exists.
Getting to it is the problem.

Your team has real know-how. It lives in SOPs, in training, and in your best people's heads. But when it's scattered across drives, chat, and tribal memory, it can't stay consistent or scale with you, especially when your team can't get their hands on it when they need it most.

scattered knowledge

"We have a lot of stuff on paper, in a lot of heads, and a lot in SharePoint."

No common standard

"We can't get a consistent operating standard across the team."

can't scale yet

"We need to systematize before we can scale this thing."

KnowHow turns your expertise into a system teams actually use.

✓ Get your leaders and best people out of the help desk, and win back the hours lost to repeat questions
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‍✓ Turn your standard into something the team actually uses, not great content that sits unopened
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‍✓ Prove the training worked: see who can do the work, not just who clicked complete

Your standard grows and evolves with your business.

Every finished job teaches you something new. KnowHow turns it into an updated standard, retrains the team to it, and puts the new answer in the field.

One standard. Defined, current, and searchable.

Capture how work gets done with a quick video on your phone. KnowHow turns it into the company standard for everyone to reference.

"I did all our procedures in 2022, but they go out of date fast."

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Train to your standard.
Then prove it stuck.

Role-based paths in the language and format the field actually uses. You don't just see who finished the course, but who's competent and confident on-site.
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"They leave onboarding drinking from a fire hose."

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The right answer, in your worker's hands, at the point of work.

They ask in plain language and get it from your standard, not the public internet. On mobile, in seconds, in their language.

‍"The content's there, but I can't find it when I need it."

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LEARN AND UPDATE. DEFINE: Capture the standard, keep it current. TRAIN: Build capability to the standard, and verify it. EXECUTE: Deliver the right answer at the moment of work.

The teal arrow is the point. Every job teaches you something, so the standard gets updated, and the new version re-flows into training and the field. It’s continuous growth, not one-time training.

Why Growing Businesses Choose KnowHow

Whether you're growing one location, acquiring multiple locations, or are a scaling franchise, give your whole workforce on-demand support.

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"In the beginning it was the Wild West. We blew past challenges other franchisors hit, because we started early with software like KnowHow."

John Evans

Founder and CEO, EverLine Franchising

17 → 125 locations in 3 years
860% growth across north america
10x the network supported without proportional headcount
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“We used to have and needed to have national trainers. We no longer have those. We now have franchise business consultants to work with the owners to build their businesses.

The ROI [of KnowHow] is tangible.”

Ceilidh Baertschiger

Director of Franchise Operations, FRSTeam

National trainer roles eliminated
IMPROVED Network-wide sales
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“[Without KnowHow] we would be stuck in the weeds every day. We would have to downscale. Our growth pattern would break. It would stop.”

William May

Head of Production, Thomasville

Scaled to 23 project managers across five states
From a 14-Hour Phone Queue to 30-Second Answers in the field

Built for your model

Same scaling problem.
Different playbook.

Pick yours for the pains, proof, and approach specific to how you run.

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trade service operators
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Stop being the system your locations run on. Keep the standard consistent as you grow, acquire, and add crews.
‍

Explore for Operators

franchise networks

‍Every franchisee on brand standard from day one. keep hq out of the help desk.
‍

Explore for Franchisors

Common questions

Already have documentation? That's usually where the real problem starts.

Don't have it all documented yet? That's fine. Most teams go live in under 30 days, starting with the workflows interrupting your managers today.

We already store everything in A DRIVE

Storage like Sharepoint holds files for later. KnowHow delivers the right answer at the moment of work, and keeps it current.

We already have an LMS

An LMS tracks course completion. KnowHow verifies capability and puts knowledge to work in the field.

Couldn't ChatGPT just answer this?

General AI answers from the public internet. KnowHow answers from your standard: your specs, your way of working.

Will the team actually adopt it?

KnowHow works the way they already do: ask a question, get an answer, on mobile, in their language.

Your standard lives everywhere except `where the work happens`.

The playbook behind fast-scaling trade service brands

The expertise exists.
Getting to it is the problem.

scattered knowledge

No common standard

can't scale yet

KnowHow turns your expertise into a system teams actually use.

Your standard grows and evolves with your business.

One standard. Defined, current, and searchable.

Train to your standard.
Then prove it stuck.

The right answer, in your worker's hands, at the point of work.

Why Growing Businesses Choose KnowHow

Same scaling problem.
Different playbook.

Already have documentation? That's usually where the real problem starts.

Make this month the last your growth is limited by the number of questions your best people can personally answer.

Make the way
you work scale.

Your standard lives everywhere except where the work happens.

The playbook behind fast-scaling trade service brands

The expertise exists. Getting to it is the problem.

scattered knowledge

No common standard

can't scale yet

KnowHow turns your expertise into a system teams actually use.

Your standard grows and evolves with your business.

One standard. Defined, current, and searchable.

Train to your standard. Then prove it stuck.

The right answer, in your worker's hands, at the point of work.

Why Growing Businesses Choose KnowHow

Same scaling problem. Different playbook.

Already have documentation? That's usually where the real problem starts.

Make this month the last your growth is limited by the number of questions your best people can personally answer.

Make the way you work scale.

Your standard lives everywhere except `where the work happens`.

The expertise exists.
Getting to it is the problem.

Train to your standard.
Then prove it stuck.

Same scaling problem.
Different playbook.

Make the way
you work scale.