Network Mode: The Smartest Way to Equip Every Location With Your Brand Playbook

It starts with one franchise location. Then three. Then seven.

At first, you’re on every kickoff call, helping them set up training. Ensuring they’ve got your company’s Standard Operating Procedures. Maybe even uploading a few documents yourself.

But somewhere between locations ten and twenty, the cracks start to show.

A franchise owner calls from Florida: “Where do I find the PPE protocol?”

Your Montana franchise is onboarding their estimator with a deck from 2021. And the office in New Mexico? They’ve rewritten your drying workflow…without telling you.

Suddenly, you have to be “everything” and everywhere, all at once.

And now, you’re stuck answering the same question in ten different ways: “How do we make sure every location follows our playbook?”

The Knowledge Decay Problem

Here's what's happening: Your expertise is playing telephone across your network. Your Atlanta franchise learns directly from you and dominates every restoration job. Your Denver franchise learns from someone who learned from Atlanta and struggles with moisture reading documentation that should be second nature.

Each knowledge transfer loses critical details. By the time your mold containment protocol reaches Phoenix, it's missing three crucial steps and includes two "shortcuts" that violate IICRC standards.

KnowHow’s Network Mode Breaks the Telephone Game Entirely

Network Mode gives franchisors, networks, and multi-location restorers one powerful way to share their knowledge, without losing control or quality.

You set the standard. Every location gets access to your training, your templates, and your best practices. But instead of one giant free-for-all, each hub gets their own space: a custom dashboard, team members' space, and personalised progress tracking.

From the moment they join, your content is live in their account and ready to scale what made you successful in the first place.

In this guide, we’ll walk through how Network Mode works, how to roll it out, and why it’s the smartest way to deliver consistent training and onboarding across all your locations.

How Network Mode Works

Say a new franchise signs on in Georgia. Before their techs ever step foot on a job site, they already have access to your complete playbook inside KnowHow: water mitigation workflows, estimating guidelines, customer communication scripts, safety procedures—everything that built your reputation.

From there, they can:

• Add their team members.
• Monitor who’s completing the training.
• Create and customize company-specific SOPs relevant to their operations.
• Assign workflows to new hires.

And you? You can see exactly how they’re using the content, what’s been completed, what’s been customized, and which teams might need a little more support.

No more copy-pasting across Google Drives. No more guessing if they got the memo. You train once, and you can relax knowing our franchisees learn it right, every time.

Getting Started With Network Mode

The good news? You don’t need a change management committee—or 17 onboarding calls—to roll this out.

If you already have KnowHow, just contact us to activate Network Mode. You’ll get a new tab in your dashboard that lists all your member hubs, and from there, it’s straightforward:

1. Add a New Member Hub

Click “Add New Member” and send them the invite link. They’ll be prompted to create an account, name their hub, and input their location details.

2. Automatic Content Syncing

Once they’re in, your brand content automatically populates their KnowHowhub. SOPs, PDFs, workflows, and everything you’ve chosen to share show up instantly.

3. Configure Access and Permissions

Set whether they can create their content, publish without approval, or need your sign-off first.

Just like that, your franchisees are not starting from zero. Instead, they’re starting with the proven knowledge that built your company.

Five Ways Network Mode Transforms Multi-Location Operations

Whether it’s five offices or fifty locations, Network Mode helps you stay in control, without slowing anyone down.

Shared Content, Local Control

You’ve sent out SOPs before. Some got printed. Others rewritten. One version lives in a Google Drive that no one checks.

The result? Every location “does it their way.” And that’s not always the right way.

Network Mode flips that dynamic. You upload once, and your content appears automatically across every member hub. However, each hub still has room to add what’s unique to them. They can create their workflows, upload their vendor lists, or set office-specific procedures, like how to disarm the alarm system at 7 a.m.

​​Your playbook stays intact, while their day-to-day operations stay practical.

Role-Specific Training Across Every Location

Your water tech in Boise should be trained the same way as your water tech in Baltimore. With Network Mode, they are.

All you have to do is build the Workflows once. Once your content is live, each location can assign role-specific workflows to their team—water mitigation, estimating, project management, and more. New hires follow your proven structure. Their admins track the progress. You stay confident that it’s done right.

The result? Faster onboarding, fewer costly mistakes, and a water tech in Boise who works just like the one in Baltimore.

Content Approval Controls

You want your locations to have ownership, but not at the cost of standardization and consistency.

Network Mode gives you the option to approve content before it’s published. That means you can let trusted franchises create freely and keep a closer eye on newer ones.

When a member hub submits a new process, you get notified instantly. Review, approve, or request changes in seconds. Thanks to Network mode, you get brand safety without hovering over anyone’s shoulders.

Centralized Oversight & Analytics

You shouldn’t have to call every franchise to find out if they’re using the tools.

Network Mode gives you a single dashboard to see what’s happening across your network. In there, you can see who’s logging in frequently, what workflows are assigned, and how many SOPs have been completed. This view also lets you see where things are running smoothly and where they’re falling behind.

No guesswork or surprises. Just clean, clear, real-time visibility into training and performance metrics across your entire network.

Sync Files Once, Share Everywhere

Whether it’s an SLA, an insurance form, or your franchisee onboarding deck, sending documents out manually to your franchisees is a full-time job.

Network Mode lets you upload once, then toggle “sync with member hubs.” That document becomes instantly available in every location’s KnowHow account. With KnowHow features like Magic Docs and Magic Search, your team members can easily search for these files, get quick answers, and access them anywhere and at any time.

Now, your team’s equipped with the latest IRCC and company-specific processes, right on the job site where it matters.

Transform How Your Locations Get Trained

Network Mode is just a taste of how KnowHow helps fast-growing, ambitious restoration businesses scale with structure, consistency, and confidence.

It doesn’t matter if you’ve got five offices or fifty, you need a way to make sure your people, your training, and your standards stay aligned. And you need a system that works just as well for your newest franchisee as it does for your top performer.

With Network Mode, every location gets your playbook on Day One, new hires get trained the right way, and every process stays on brand and on point. Your newest location now starts where your strongest one is.

No more telephone game. No more splintering. Just your proven methods, delivered consistently, everywhere your brand operates.

Already using KnowHow? Reach out to the KnowHow team, and we'll activate Network Mode for your account.

New to KnowHow? Book a call to see how top restoration networks are staying consistent, no matter how fast they grow.