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•6 March, 2025
Skill Builder: The Guarantee for Day One Workforce Competency
Picture this: you’ve just handed your newest field technician an SOP about how to remove trim and baseboard. He nods enthusiastically, says “Got it!” and you walk away hoping (maybe praying) he actually does.
If you’re like most managers, your heart sinks with that nagging question: “Did he really read it, or just skim?” It’s not about distrusting your employee. Most people genuinely want to do a good job, but details slip through the cracks when juggling a hundred important tasks a day.
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Picture this: you’ve just handed your newest field technician an SOP about how to remove trim and baseboard. He nods enthusiastically, says “Got it!” and you walk away hoping (maybe praying) he actually does.
If you’re like most managers, your heart sinks with that nagging question: “Did he really read it, or just skim?” It’s not about distrusting your employee. Most people genuinely want to do a good job, but details slip through the cracks when juggling a hundred important tasks a day.
Skill
Process Creator: Create and Update Detailed SOPs in Seconds
In a perfect world, every restoration company would run on well-defined standard operating processes (SOPs). How to mitigate a category 1 water loss. Operating a HEPA vacuum. Documenting a job site. Or onboarding a new hire. The stuff that keeps projects moving and prevents disasters from becoming, well…even bigger disasters.
But getting those processes out of people’s heads and into a structured, usable format? That’s where things start to get tricky.
Maybe you started an operations manual on
The Ultimate Solution to Information Overload: Magic Docs
We’ve all been there: knee-deep in a mountain of paperwork, desperately searching for that one golden nugget of information to help us complete a task. Maybe it's buried in an operator’s manual you’ve never read. Or it’s hidden in a massive PDF that you have to scroll through for what feels like an eternity. And, of course, you can't find it, or you’re waiting for your manager to get back to you. It's frustrating, right?
Now, imagine something different: Instead of flipping through endless page
The Ultimate Guide to Finding Answers On-The-Job
When you need an answer to a question, what’s your go-to move? Chances are, you would simply reach into your pocket, swipe up on your phone, and start typing it into Google or YouTube. Quick and easy, right?
But what if you needed to know how to complete a process like mitigating a category 1 water loss according to your company's specific SOPs? Unfortunately, Googling “How do I begin pumping water out of a basement according to my company's SOPs?” won’t cut it.
You'd likely either start diggi
