Turning Tribal Knowledge Into a Real Asset with Scott Klososky

Leighton Healey, CEO of KnowHow, introduces the rebranded show Built To Run and speaks with tech strategist and entrepreneur Scott Klososky (Future Point Of View) about where AI is headed for service businesses and franchising.

Scott argues companies should create an “AI constitution” to embed values into tools, and distinguishes data (what systems collect) from knowledge (judgment and pattern recognition held in people). They discuss knowledge and synthetic intelligence as assets that could belong on balance sheets, how AI may reshape revenue attribution, and Scott’s “humology” framework for defining the right human-vs-technology mix in any process.

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