Why is building a strong team culture so important? Well, according to our Why Workers Quit report, a strong team culture is one of the key factors that attract and retain workers in a company, particularly among office staff, millennials and Gen Z employees. Yet it’s easier said than done, especially in an industry with a lot of grime and dirt, such as the restoration industry. Is it possible to get restoration employees excited to come into work? How can a growing restoration company build em

So, you've hired a new water tech to help out with your restoration business. That's great news! But, do they know what they're doing? Do they have the skills and knowledge they need to get the job done right? If you're not providing comprehensive onboarding and training, the answer is probably no. In fact, bad onboarding can cost your business a lot of time, money, and headaches. Let's break it down. According to our State of the Industry Report, on average, the onboarding timeline for

When it comes to onboarding water technicians in the restoration industry, ensuring that your team members are fully equipped and confident in their abilities to perform their jobs is critical for success. This can be a challenge, particularly if the onboarding process is not standardized and does not effectively communicate the "why" and "how" behind the water mitigation process. In our recent webinar Zero to Productive: Water Technicians, Leighton Healey, CEO of KnowHow outlined a proven pro