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8 May, 2023

Elevating Restoration Experiences: Overcoming The Project Management Resource Disparity for Happier Customers

Introduction In a recent webinar, we discussed an interesting concept that we've been exploring called the Project Management Resource Disparity in the restoration industry. We believe this disparity has a significant impact on customer experience and customer reviews. In this blog post, we're going to take a closer look at this issue and offer some insights on how to address it. What is the Project Management Resource Disparity? The Project Management Resource Disparity refers to a misalign
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Elevating Restoration Experiences: Overcoming The Project Management Resource Disparity for Happier Customers

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Elevating Restoration Experiences: Overcoming The Project Management Resource Disparity for Happier Customers
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Elevating Restoration Experiences: Overcoming The Project Management Resource Disparity for Happier Customers
Introduction In a recent webinar, we discussed an interesting concept that we've been exploring called the Project Management Resource Disparity in the restoration industry. We believe this disparity has a significant impact on customer experience and customer reviews. In this blog post, we're going to take a closer look at this issue and offer some insights on how to address it. What is the Project Management Resource Disparity? The Project Management Resource Disparity refers to a misalign
The Power of Family in Business: ATI's Journey to Success
The Power of Family in Business: ATI's Journey to Success
In today's blog article, we'll explore the inspiring story of ATI, the nation's largest family-operated disaster recovery services firm. Founded in 1989 by Gary Moore with just one van and three employees, ATI has since expanded to a remarkable 2000 employees and 60 locations across the country. The Moore family, including Gary as Chairman and his sons Jeff, Ryan, and Scott, each playing a unique role, has been instrumental in maintaining a family atmosphere within the company while driving its
Boosting Community Involvement & Employee Loyalty: Lessons from Guarantee Restoration
Boosting Community Involvement & Employee Loyalty: Lessons from Guarantee Restoration
In the most recent podcast episode of The Restoration Playbook Podcast, industry leader Guarantee Restoration, unpacked how their focus on community involvement has provided a huge boost to their employee loyalty. In a volatile industry with high turnover rates, the significance of this can't be understated. We wanted to dive deeper into what Guarantee Restoration was doing right, and what we could learn from their example. Drawing from their experience and insights, here are some of the key st
The 6 Biggest Barriers in Hiring and Training New Estimators
Onboarding Hiring
The 6 Biggest Barriers in Hiring and Training New Estimators
The restoration industry is not opportunity restrained, it’s resource restrained. That means that more and more companies are on the hunt for talented estimators. But hiring and training new hires isn't a walk in the park in any industry, to say nothing about the complex and ever-changing restoration industry. From adapting to new technology to undoing bad habits, there are a lot of barriers in between a new estimator and a successful, fully competent, productive team member. We've got the scoop
Mitigation Mondays: How to Train Your Restoration Team and Build a World-Class Workforce
Mitigation Mondays: How to Train Your Restoration Team and Build a World-Class Workforce
As a restoration company owner, you know that employee development is essential for growth and success. But with the average worker tenure shorter than ever and the work getting more complex, how can you ensure your technicians are always up to speed? In a recent episode of the Restoration Playbook podcast by KnowHow, Paul Silliman interviewed John Savin from Graystone Restoration, who launched "Mitigation Mondays" as a way to train and keep his staff sharp in the chaotic industry. Here’s what
The ROI of Investing In Your Staff, with Thomasville Restoration
The ROI of Investing In Your Staff, with Thomasville Restoration
Why is building a strong team culture so important? Well, according to our Why Workers Quit report, a strong team culture is one of the key factors that attract and retain workers in a company, particularly among office staff, millennials and Gen Z employees. Yet it’s easier said than done, especially in an industry with a lot of grime and dirt, such as the restoration industry. Is it possible to get restoration employees excited to come into work? How can a growing restoration company build em