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•13 January, 2023
Why Do Restoration Workers Quit? We Asked Them
In the era of The Great Resignation, a loyal worker is a manager’s most valuable asset, so it’s imperative to know what motivates them to stay at their current job vs abandoning ship to a new one. That’s why KnowHow conducted the largest ever survey on the restoration workforce, to hear from the mouth of the worker themselves: why do they quit, and why do they stay.
One of the most significant (yet least surprising) findings coming from the survey was the discovery that many employees are quitt
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In the era of The Great Resignation, a loyal worker is a manager’s most valuable asset, so it’s imperative to know what motivates them to stay at their current job vs abandoning ship to a new one. That’s why KnowHow conducted the largest ever survey on the restoration workforce, to hear from the mouth of the worker themselves: why do they quit, and why do they stay.
One of the most significant (yet least surprising) findings coming from the survey was the discovery that many employees are quitt
The Growing Rift Between Workers and Managers in the Restoration Industry
KnowHow recently conducted the largest ever survey of the restoration workforce industry. The 400+ workers in the restoration industry we interviewed gave us never-before-seen insight into why workers join a workplace, and very importantly, why workers quit.
What workers told us was clear: one of the most significant reasons good employees leave their company is because of a bad relationship with their management. In fact, almost 60% of field workers who responded to the Restoration Workforce S
Why Investing in Customer Experience Can Catapult Your Restoration Business to the Top
When a customer is looking for restoration services, there’s a high likelihood that they aren’t in a good mood. Chances are they just lost their home, personal belongings, and will likely be displaced for months on end. Restoration businesses often overlook this, and fail to recognize that their customers need to be understood and listened to before jumping into the project details and potentially worst of all, payment.
This is where customer experience comes in. For far too long, the restorati
What the Restoration Industry Can Learn About Communication From a Hostage Negotiator
Why is communication so important? During our analysis of 1,000 bad online reviews in the restoration industry, we discovered that poor communication was the #1 reason why customers left businesses a 1-star review, and was mentioned in almost 40% of all complaints.
In this episode of The Five Star Restorer Webinar Series, former hostage negotiator and now owner of Conflict-Solutions, Gary McDougall, touched on how the right words, said at the right time, and in the right way, can be the differe
Employee Retention Strategies in the Restoration Industry
Employee retention is one of the most difficult challenges facing the restoration industry. Businesses with high employee turnover rates bleed money, and distract dedicated employees from being able to complete work on time and on budget. In addition, it becomes almost impossible to develop a strong, cohesive team culture when employees are coming in and out the door, which means effective teamwork is much harder and company morale is likely to be low.
It’s time to stop letting poor employee re
A Great Restoration Job with Bad Customer Service is A Bad Restoration Job
It's impossible to understate the importance of customer service - it plays the biggest role in how a customer views the work your business has conducted. As Phil Rosebrook of Business Mentors says, “Over 80% of how a customer determines whether a restoration contractor did a good job or not is based on their relationship with the people performing the work, and not the actual work”. That may be a punch to the gut for a lot of business owners, but if you think about it, it makes sense: you can
