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•13 January, 2023
Product Update: New Languages, User Tags, and Privacy Options
Our customers have told us over and over - the easier they can communicate with their colleagues, the more often work is done the right way. Along that note, the product team here at KnowHow has been hard at work creating new ways for teams to share information - and the right information - with each other.
Here are three new features we launched this month that will continue to change the way work gets done in the restoration industry.
New Language Translation Options
Restoration teams come
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Our customers have told us over and over - the easier they can communicate with their colleagues, the more often work is done the right way. Along that note, the product team here at KnowHow has been hard at work creating new ways for teams to share information - and the right information - with each other.
Here are three new features we launched this month that will continue to change the way work gets done in the restoration industry.
New Language Translation Options
Restoration teams come
The Most Common Problems in the Restoration Industry (From the Perspective of Your Customers)
If you had to guess, what do you think would be the most common reasons a restoration project fails? Delays? Bad customer service? A final invoice that comes in too steep? These are common answers from a restorer’s perspective, but a customer might have a very different opinion on the same subject.
If you want to be a 5-star restoration company, it starts with knowing what’s important to your customers. In our analysis of over 1,000 bad online reviews of restoration companies in the United Stat
3 Common Reasons for Project Delays & How to Mitigate Them
Project delays are common in every industry, but the impact they can have on the customer experience in the restoration industry varies. We wanted to better understand how many 1-star reviews online were due to delays, and we were surprised to find that nearly 17% of all 1-Star reviews left for companies on Google were due to frustrations over project delays; a significant portion of the 1000 reviews we analyzed.
3 Common Reasons for Restoration Project Delays
To help restoration companies
3 Ways Your Contractors Can Kill a Potential 5-Star Review
Most restoration companies, if they’ve been in business long enough, have been subject to a 1-Star, bad customer review. No company can hide from scorned customers leaving reviews online when they feel they haven’t received the service they felt they deserved.
We analyzed over 1,000 bad reviews left on Google for restoration companies across North America, and the lessons we uncovered prove that any one factor can nuke an otherwise good experience, but also that almost every issue is solvable.
Announcing: Delivering 5-Star Restoration Experiences E-Book
Why do restoration projects go off-the-rails?
That’s the question we asked ourselves, and the answer has huge implications.
Why Are Reviews Important for Restoration Companies?
When a business receives even one 1-star review online, it can lead to a 22% decrease in new business coming in. For the average $2M restoration business, that’s about $250k lost in one year, due to a single negative review.
Given the power customers have over how businesses are perceived online due to the prevalence
Re-Focus Your Business Strategy to Finish 2020 Strong
COVID-19 set many businesses dramatically off course this year. Thanks to the pandemic, extra safety precautions, and a variety of other factors, many companies and business owners will have a hard timehitting their anticipated revenue goals they set at the beginning of the year.
The key to getting your business back on track, finishing 2020 strong, and starting the new year off right, is developing a strategic plan that identified the things that could go wrong, what can go right, and where yo
