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•10 February, 2025
Process Creator: Create and Update Detailed SOPs in Seconds
In a perfect world, every restoration company would run on well-defined standard operating procedures (SOPs). How to mitigate a category 1 water loss. Operating a HEPA vacuum. Documenting a job site. Or onboarding a new hire. The stuff that keeps projects moving and prevents disasters from becoming, well…even bigger disasters.
But getting those processes out of people’s heads and into a structured, usable format? That’s where things start to get tricky.
Maybe you started an operations manual o
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In a perfect world, every restoration company would run on well-defined standard operating procedures (SOPs). How to mitigate a category 1 water loss. Operating a HEPA vacuum. Documenting a job site. Or onboarding a new hire. The stuff that keeps projects moving and prevents disasters from becoming, well…even bigger disasters.
But getting those processes out of people’s heads and into a structured, usable format? That’s where things start to get tricky.
Maybe you started an operations manual o
How The Most Influential Restoration Leaders Foster Innovation and Stay Ahead
The restoration industry doesn’t wait for anyone to catch up. Fires rage, storms strike, pipes burst, and while most people are scrambling to make sense of the chaos, leaders in this industry roll up their sleeves to work.
But here’s the kicker: the restoration industry is about knowing how to fix what’s broken. This isn’t just homes—it’s systems, processes, and ways of thinking, too.
Chapter 6 of our latest book, Building Leaders, gets to the heart of this challenge. Specifically, it investig
A Tale of Two Teams: Why Culture Is The Backbone of Restoration Companies
Picture this: Two restoration companies both facing the same challenge: a storm has wreaked havoc in their community, and urgent calls are pouring in for emergency repairs. Each company has the tools, talent, and experience to tackle the workload. However, only one emerges from the wreckage with its team intact, morale high, and clients raving.
What sets them apart?
[Hint: The answer is detailed in chapter 5 of our new book, Building Leaders, where industry pros like Andy Amrhein, Marcie Richa
KnowHow and Safety Express Announce Strategic Partnership to Enhance Knowledge Sharing for Restoration Professionals with AI
[Calgary, January 8th] – KnowHow, the leading AI knowledge platform for restoration professionals, is proud to announce a groundbreaking partnership with Safety Express, a trusted solutions provider supplying quality products and services to Canada’s restoration, abatement, and cleaning contractors. This collaboration combines the strengths of two industry leaders to deliver unmatched value, equipping customers with cutting-edge resources and expertise.
Safety Express has long been recognized f
The Restoration Leader’s Culture Audit: Is Your Team Built to Thrive?
Merriam-Webster dictionary defines culture as “the characteristic features of everyday existence (or a way of life) shared by people in a [particular] place or time.”
Put differently: Culture is a living thing.
And like any other living thing, it needs careful maintenance and eternal vigilance to flourish and thrive. In the world of property restoration, great culture can be the difference between high team morale and retention and low employee motivation and—by extension—turnover.
But with
The Ultimate Solution to Information Overload: Magic Docs
We’ve all been there: knee-deep in a mountain of paperwork, desperately searching for that one golden nugget of information to help us complete a task. Maybe it's buried in an operator’s manual you’ve never read. Or it’s hidden in a massive PDF that you have to scroll through for what feels like an eternity. And, of course, you can't find it, or you’re waiting for your manager to get back to you. It's frustrating, right?
Now, imagine something different: Instead of flipping through endless page
