How Dan Claps Built a 108-Owner Network That Doesn't Run Through Him

In this episode of Mission Critical, Leighton Healey speaks with Dan Claps, founder and CEO of VODA Restoration, about building one of the fastest-growing restoration franchise networks in North America after exiting his previous company to private equity in 2022.

Dan shares how he partnered with Dragan Krstic, a Serbian immigrant who built a cleaning and restoration business from nothing, rebranded to VODA ("water" in Serbian), and launched franchising in April 2023.

He breaks down his approach to scaling across 108 franchise partners in 32 states, including how he uses a Franchise Advisory Council to source strategy from operators, why he forces the network to commit to one priority per quarter, and the two daily frameworks (Five Whys and 1-3-1) he uses to keep decisions from bottlenecking at the top.

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