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•14 August, 2023
A New Era for Restoration: Lightspeed Restoration Supercharges its Franchise Network with KnowHow
The restoration industry requires precision and expertise, and Lightspeed Restoration - Home Franchise Concepts' newest brand - is primed to set a new standard of franchisee support across its network. In collaboration with KnowHow, an innovative mobile-first application, Lightspeed is focused on empowering its franchises with the in-depth knowledge needed to provide exceptional service delivery in water damage, structural fire, and storm damage mitigation - disasters that leave people in urgent
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AllBuilding LeadersFive Star RestorerHiringLeadershipOnboardingOperationsPartnershipsProduct UpdateRetentionSalesWhy Workers QuitA New Era for Restoration: Lightspeed Restoration Supercharges its Franchise Network with KnowHow
The restoration industry requires precision and expertise, and Lightspeed Restoration - Home Franchise Concepts' newest brand - is primed to set a new standard of franchisee support across its network. In collaboration with KnowHow, an innovative mobile-first application, Lightspeed is focused on empowering its franchises with the in-depth knowledge needed to provide exceptional service delivery in water damage, structural fire, and storm damage mitigation - disasters that leave people in urgent
DKI Canada Partners with KnowHow to Enhance Customer and Employee Experience
DKI Canada, a national leader in sustainable property restoration services, has chosen KnowHow to improve onboarding, in-field support, and training programs for Members across the country. Boasting the largest group of certified and trained 24/7 emergency response technicians in Canada, DKI Canada aims to maintain its high standards of quality, integrity, and exceptional customer service by utilizing KnowHow as a centralized resource for their company playbook.
"Finding the right employees is
The Best Flooding & Water Damage Templates for Restoration Pros
The restoration industry has a million different variables, and it’s impossible to be trained up on everything before the next flood comes in.
Mike Tyson once said, "Everybody has a plan until they get punched in the face."
That’s why KnowHow is sharing some of our top Water Damage Restoration templates with you. We have hundreds of templates available for water mitigation, fire damage, mold, and the most common equipment and software in the restoration industry. They’re all included in a subs
KnowHow’s Magic Search: Revolutionizing On-the-Job Support
Every restorer knows the frustration of being in the thick of a job and encountering a problem or question. It disrupts the workflow, often leading to a tedious search through binders, files, or manuals. And when answers aren't readily available, workers resort to calling their supervisors, which can halt productivity on multiple fronts. These interruptions aren't just annoying; they're costly in terms of both time and money.
Back in January, our product team went to Mexico to meet with some of
How to Unlock New Opportunities and Growth Through a Multilingual Workforce
The labor force many of us grew up with is undergoing a significant evolution, and those in the restoration industry have a front-row seat. While the hard hats and tool belts are still there, the voices beneath those hats are increasingly diverse, speaking many languages other than English.
During our recent webinar, The Multilingual Restorer, we uncovered the facts behind one of the industry's most significant transformations: the rapid emergence of a multilingual labor workforce. One key take
How to Hire and Train Your Way to a Delightful Customer Experience: Insights from Seaside Restoration
The restoration industry can be intense.
It’s not uncommon, in the midst of a chaotic schedule for employees to run into conflict with each other, or feel underappreciated. Staff turnover is getting higher and higher in the restoration industry, and some leaders may have fallen into the belief that this is just the way it will always be.
Bess Leiti is not one of those people.
On the most recent episode of The Restoration Playbook, we sat down with Bess Leiti, owner of Seaside Restoration Serv
